SRD Grant Phone Number Lost? If you’ve misplaced or changed the phone number linked to your Social Relief of Distress (SRD) grant, you might be wondering how to fix this issue. Your registered phone number is vital for receiving updates, verification codes, and even payments from the South African Social Security Agency (SASSA).
The good news is that updating your phone number is a straightforward process, and this guide will walk you through everything you need to know.
Why Is Your Phone Number Important for the SRD Grant?
Your registered phone number is critical because:
- Verification Codes: The One-Time Pins (OTPs) used to secure your account are sent to your phone number, ensuring only you can access your grant information.
If your SRD grant phone number is lost, updating it is essential to continue receiving your grant without delays.
Steps to Take When SRD Grant Phone Number Lost
SASSA provides several options to update your phone number based on your situation. Here’s how:
1. Update Your Phone Number Online
The simplest way to fix this issue is through the SASSA SRD website. Follow these steps:
- Visit the Website
Go to srd.sassa.gov.za. - Select “Change Contact Details”
On the homepage, click the option to update your contact details. - Enter Your Details
Input your South African ID number and your application reference number (Application ID). - Update Your Phone Number
Enter your new phone number. - Verify with OTP
SASSA will send a One-Time Pin (OTP) to the new phone number. Enter this code on the website to confirm the update. - Confirmation
You’ll receive a message confirming your phone number has been updated.
2. Lost Your Application ID?
If you don’t remember your Application ID, you can still recover it:
- Visit the SASSA SRD Status Check Page.
- Enter your ID number and the phone number previously registered with SASSA.
- Your Application ID will be displayed.
Once retrieved, follow the online steps mentioned above to update your phone number.
3. Reporting a Stolen or Lost Phone
If your phone was lost or stolen, you should notify SASSA to prevent unauthorized changes:
- Go to the Unauthorized Changes Page
Visit the unauthorized changes portal. - Report the Issue
Provide your ID number and explain that your phone number was changed without your consent. - Submit Your Report
SASSA will investigate and contact you to resolve the issue.
4. Call SASSA’s Helpline
If you prefer speaking to someone, call the toll-free SASSA helpline:
- Number: 0800 60 10 11
- Verification: Be ready to provide your ID number and other details to confirm your identity.
- Request Update: Ask the agent to update your phone number for the SRD grant.
- Confirmation: The agent will confirm once the update is processed.
5. Visit a SASSA Office
If the online or telephonic options aren’t feasible, you can visit a SASSA office in person:
- Find Your Nearest SASSA Office
Use the branch locator on the SASSA website. - Bring Your Documentation
Carry your South African ID and any supporting documents related to your SRD grant. - Request a Phone Number Update
Inform the staff that your SRD grant phone number is lost and you need to update it. - Complete the Process
Fill out any required forms. SASSA staff will confirm once the update is successful.
Related Services: How to Change Your SASSA Banking Details in 2025
Important Things to Keep in Mind
- Allow Time for Processing:
Updates to your phone number can take up to 14 days to reflect in SASSA’s system. - Ensure Security of Your New Number:
Protect your new number to prevent unauthorized changes or access to your SRD grant. - Check Your SRD Grant Status:
After updating your phone number, regularly check your SRD grant status on the SASSA website.
Frequently Asked Questions
1. How long does it take to update a lost SRD grant phone number?
It may take up to 14 working days for the update to be processed by SASSA.
2. Can I use someone else’s phone number for my SRD grant?
No. The phone number must be registered in your name to ensure the security of your grant.
3. What happens if my number isn’t updated in time?
Delays in updating your phone number may result in missing important notifications or payments.
If your SRD grant phone number is lost, taking immediate steps to update it ensures you can continue receiving vital benefits without interruption. SASSA offers multiple options to make this process as smooth as possible, whether online, by phone, or in person. Don’t delay—update your phone number today and stay connected to your SRD grant.