Accessing Eskom Services has never been easier, thanks to the introduction of Eskom’s USSD channel. With just a simple dial of *120*37566#, you can manage your electricity account, report a fault, check your balance, or submit a meter reading. Best of all, this service doesn’t require any data—just a small amount of airtime.
Eskom understands the challenges faced by many South Africans when it comes to staying connected. That’s why the USSD channel is designed to be simple, fast, and available to everyone, even in areas where internet access is limited.
What Are Eskom Services?
Eskom offers a variety of essential services to help you manage your electricity supply effectively. From reporting power outages to staying updated on your account balance, Eskom ensures that you remain in control of your electricity usage.
Through the new USSD channel, these Eskom Services are now accessible to anyone with a mobile phone, regardless of whether it’s a smartphone or a basic handset.
How to Access Eskom Services Using USSD
Using the USSD channel is as simple as making a phone call. Here’s how you can get started:
- Dial *120*37566# on your mobile device.
- Follow the menu prompts to select the Eskom Service you need.
- Provide the required information, such as your Eskom account number or meter number.
- Confirm your request and wait for a response.
This easy process ensures that you can access important Eskom Services quickly and without the need for an internet connection.
Eskom Services Available Through the USSD Channel
Here are the key services you can access:
1. Report a Fault
If you experience a power outage or notice an electrical fault in your area, you can use the USSD channel to report it instantly. This reduces the need to wait in long call-center queues and ensures faster response times.
2. Submit a Meter Reading
Keeping your meter readings up-to-date is essential for accurate billing. With the USSD channel, you can submit your readings directly to Eskom, ensuring that you’re only billed for what you use.
3. Check Your Balance
Knowing your account balance helps you plan your electricity budget better. By using the USSD service, you can check your balance in real-time and avoid surprises.
These Eskom Services are designed to make electricity management as effortless as possible for every South African household.
Benefits of Using Eskom Services via USSD
1. No Data Required
One of the biggest advantages of the USSD channel is that it doesn’t require data. You only need airtime to use the service, making it affordable and accessible to everyone.
2. Available on All Phones
Whether you have a basic phone or the latest smartphone, you can access all the Eskom Services through the USSD platform.
3. Quick and Convenient
The USSD service operates 24/7, meaning you can access Eskom Services anytime, anywhere.
4. Reduced Call Center Wait Times
By providing a self-service option, Eskom’s USSD channel frees up call center resources, allowing them to focus on more complex customer issues.
Related: Easily Manage Your Eskom Meter Readings and Account with Alfred, the Chatbot!
Why Eskom Services on USSD Matter
South Africa’s diverse population has varying levels of access to technology. By introducing the USSD channel, Eskom ensures that everyone can access critical services, even in areas where data connectivity is poor or unaffordable.
This initiative is particularly beneficial for:
- Rural Communities: Where internet services are often unreliable or unavailable.
- Low-Income Households: Offering an affordable alternative to online services.
- Elderly Users: Providing a straightforward solution for those who may not be familiar with apps or websites.
Eskom’s USSD platform empowers millions of South Africans to stay connected to essential Eskom Services without needing expensive resources.
Related: Buy Electricity Only from Eskom-Approved Vendors: Protect Yourself from Scams
Tips for Using Eskom Services on the USSD Channel
- Ensure Airtime Availability: While no data is required, you’ll need a small amount of airtime to use the service.
- Keep Your Details Ready: Have your account or meter number on hand to speed up the process.
- Try During Off-Peak Hours: If you encounter delays, consider using the service at less busy times.
The Future of Eskom Services
By making essential Eskom Services more accessible, the company is demonstrating its commitment to customer satisfaction and innovation. The USSD channel is a step toward modernizing service delivery while ensuring inclusivity for all South Africans.
Eskom’s ongoing efforts to improve customer experience reflect its dedication to providing reliable and efficient electricity services. The USSD platform is just one of many ways Eskom is making life easier for its customers.
Accessing Eskom Services no longer requires data or internet. With just a quick dial of *120*37566#, you can report faults, submit meter readings, and check your balance. This USSD channel is a game-changer for South Africans, offering convenience, affordability, and accessibility to all.
Next time you need assistance with your electricity account, remember that Eskom Services are just a few taps away—no data, no hassle!