In South Africa, the R370 Social Relief of Distress (SRD) Grant provides essential financial support to individuals facing severe hardship. Administered by the South African Social Security Agency (SASSA), this grant aims to assist those temporarily without an income.

This comprehensive guide details the process for conducting an R370 SRD Grant Status Check, ensuring beneficiaries remain informed about their application status.

How to Conduct an R370 SRD Grant Status Check

To keep beneficiaries updated, SASSA provides several methods to check the status of the SASSA R370 grant. Here is how you can stay informed:

1. Via the SASSA SRD Website

  • Step-by-Step Guide:
    1. Navigate to the official SASSA SRD website at
    2. Locate and select the ‘Check Online’ option under the ‘SRD Grant’ section.
    3. Input your South African ID number and the mobile phone number registered during the application.
    4. Submit to view your R370 SRD Grant status.

2. Through WhatsApp

  • Procedure:
    1. Add the SASSA WhatsApp number, 082 046 8553, to your contacts.
    2. Send a message with the word ‘Status’.
    3. Follow the provided prompts to enter your ID and phone number.
    4. Receive your R370 SRD Grant status via WhatsApp.

3. Using USSD

  • Method:
    1. Dial *134* 7737# from your mobile device.
    2. Follow the prompts to provide your ID number and phone number.
    3. View your R370 SRD Grant status directly on your phone screen.

Understanding Common Status Messages

When performing an R370 SRD Grant status check, you will encounter specific messages that reflect the current status of your application. These messages play a crucial role in informing you about the progress and any required actions you may need to take. Here’s a deeper look at each status message and its implications:


  • Meaning: Your application is currently under review.
  • Implications: This status indicates that SASSA is still processing your data and verifying your eligibility for the grant. No action is required from you at this stage; however, regular status checks are recommended to stay updated.


  • Meaning: Your application has been accepted.
  • Implications: This status confirms that you meet all criteria for the grant, and SASSA is arranging for the payment. Payments are typically made via bank transfer or through designated cash transfer agents. Keep an eye on your registered bank account or be alert for notifications regarding when and where to collect your grant.


  • Meaning: Your request has been denied.
  • Implications: A declined status comes with a reason for the denial, such as failing to meet eligibility criteria or submission of incomplete documentation. Importantly, you have the right to appeal this decision within 30 days from receiving the status. The appeal process involves submitting a request for reconsideration through the SASSA SRD website, where you must provide additional information or corrections as required.


  • Meaning: The grant has been stopped.
  • Implications: This status may occur if you no longer meet the eligibility requirements, such as finding employment or receiving other social grants. If you believe this status is an error, or if your circumstances change again making you eligible, you can reapply or contact SASSA for clarification.

Under Review (Less Common)

  • Meaning: Your application or appeal is being re-evaluated.
  • Implications: This status often appears if you have submitted an appeal against a ‘Declined’ decision. It indicates that SASSA is reviewing the additional information or corrections you have submitted. The review process may take some time, and keeping track of the status through the available channels is advisable.

Temporarily Suspended (Specific Circumstances)

  • Meaning: Payment has been temporarily halted.
  • Implications: This can occur in situations such as administrative errors or issues with payment channels. It is crucial to contact SASSA or check their official communication channels for updates and instructions on how to resolve such issues.

Troubleshooting Tips for R370 SRD Grant Status Check

Encountering issues during your R370 SRD Grant status check can be frustrating. However, most common problems have straightforward solutions. Here are several tips to help you resolve potential difficulties effectively:

Correct Information

  • Importance: Accuracy is crucial in the grant process.
  • Tips: Double-check that the ID number and phone number you are using for the status check match exactly those provided in your initial application. Even small discrepancies can lead to errors in retrieving your status. If you’ve changed your phone number since applying, you need to update your contact details with SASSA.

Network Issues

  • Impact: Poor connectivity can disrupt status checks via WhatsApp or USSD.
  • Resolution: Ensure that you have a stable network connection before initiating a status check. If you are experiencing consistent issues, try moving to a location with better service, or switch to a different network provider if possible.

High Website Traffic

  • Challenge: The SASSA website may become overloaded, especially after new announcements or close to payment dates.
  • Solution: Attempt to access the website during off-peak hours, typically early morning or late evening. Also, clearing your browser’s cache or trying a different browser might help improve load times.

Browser Compatibility

  • Issue: Not all browsers may display the SASSA website correctly.
  • Advice: Use a current and commonly supported browser such as Chrome, Firefox, or Edge. Make sure your browser is up-to-date to avoid compatibility issues.

Incorrect Status Updates

  • Problem: Occasionally, the status reflected may not seem accurate, or updates may be delayed.
  • Action: Wait for 24-48 hours and check again, as there might be a delay in the system updating your status. If the problem persists, you may need to contact SASSA directly for clarification.

Documentation and Evidence

  • Situation: Required when dealing with appeals or corrections.
  • Strategy: Keep all relevant documentation, such as identification and proof of address, readily available and updated. This documentation is crucial if you need to appeal a declined status or rectify information.

Using Alternate Channels

  • Options: If one method fails, try another.
  • Variety: Besides the online portal, the WhatsApp and USSD options serve as viable alternatives for checking your status. Each has its own set of advantages, such as accessibility and convenience.

Keeping track of your R370 SRD Grant status is vital for managing your financial aid effectively. By using the outlined methods, you can ensure that you are up to date with the status of your grant and take necessary actions based on the current status.