In an effort to make identity and passport services more accessible and convenient for South Africans, the Department of Home Affairs has partnered with major banks to streamline the process. This partnership allows South African citizens to apply for and collect their Smart ID cards and passports at various bank branches across the country.
In KwaZulu-Natal, this initiative is particularly helpful for those looking to avoid long queues at traditional Home Affairs offices. Here is a guide to help you understand how and where to collect your Smart ID or passport in KwaZulu-Natal.
Participating Banks and Locations
Several banks in KwaZulu-Natal have been designated as collection points for Smart IDs and passports. These branches are equipped with the necessary facilities to offer biometric data capture, application processing, and collection services. Let’s take a look at the banks that are part of this service:
1. FNB (First National Bank) – Cornubia Branch
The Cornubia branch of FNB is one of the major locations where you can both apply for and collect your Smart ID or passport. This service is available by appointment only, and biometric data is captured on-site. The branch aims to make the application and collection process as smooth as possible, minimizing waiting times and ensuring a secure process.
To collect your Smart ID or passport from FNB, you will first need to complete the application process online via the eHomeAffairs portal. After completing your application and scheduling an appointment, you can visit the Cornubia branch on your assigned date. Make sure to bring all the required documentation and payment for your application fee, which should be made online prior to your visit. Once your Smart ID or passport is ready for collection, you will be notified by the Department of Home Affairs.
2. Standard Bank – Kingsmead Branch, Durban
Located at 1 Kingsmead Way in Durban, the Kingsmead branch of Standard Bank offers a similar service to FNB for the collection of Smart IDs and passports. Standard Bank provides a complete service, including biometric data capture, which is essential for both the Smart ID and passport applications.
Just like with other participating banks, you will need to submit your application online through the eHomeAffairs portal, schedule your biometric appointment, and make the payment online. After completing the application, you can visit the Kingsmead branch for your biometric verification. The branch will also notify you when your Smart ID or passport is ready to be picked up.
3. Nedbank – Kingsmead Branch, Durban
Nedbank’s Kingsmead branch at 57 Adelaide Tambo Drive in Durban is another location where you can apply for and collect your Smart ID or passport. The process is similar to the one offered by other banks, with online application and biometric data capture being the key requirements.
As with the other banks, you will need to complete the application online through the eHomeAffairs portal. You must also schedule your biometric appointment, make the payment online, and bring the necessary documentation with you to the bank on the appointment date. Once your Smart ID or passport is ready, you will be notified by the Department of Home Affairs.
Step-by-Step Process for Collecting Your Smart ID or Passport
To ensure a smooth and hassle-free experience, here’s a breakdown of the steps involved in applying for and collecting your Smart ID or passport at one of the participating banks in KwaZulu-Natal:
1. Complete the Online Application
The first step is to apply online through the eHomeAffairs portal. This platform allows you to fill out all the necessary forms, upload required documents, and pay the application fee. The application form is user-friendly and designed to guide you through the process.
2. Schedule Your Biometric Appointment
Once your online application is complete, you will need to schedule an appointment at one of the participating bank branches for biometric data capture. This step is crucial as biometric information is required for both Smart IDs and passports. Walk-ins are not allowed, so make sure you choose a convenient appointment time and location.
3. Pay the Application Fee Online
Before your appointment, you will need to pay the application fee online. This payment is mandatory, and your appointment cannot be processed without it. The online portal will guide you through the payment process.
4. Visit the Bank Branch on the Scheduled Date
On the day of your appointment, head to your chosen bank branch with all the necessary documents. These documents typically include your South African ID (if applicable), proof of residence, payment confirmation, and any other supporting documents required for your application. Ensure that you arrive on time as the biometric verification process is time-sensitive.
5. Biometric Data Capture
At the bank, your biometric data will be captured. This includes your fingerprints and facial photograph, which will be used for the creation of your Smart ID or passport. This step is crucial for security and ensures that the correct information is recorded.
6. Wait for Notification
After your biometric data has been captured, the Department of Home Affairs will process your application. Once your Smart ID or passport is ready, you will receive a notification to let you know that it is available for collection.
7. Collect Your Smart ID or Passport
Finally, you can visit the bank branch again to collect your Smart ID or passport. Make sure to bring your ID number and any required documentation to ensure a smooth collection process.
Advantages of Using the Bank Collection Service
There are several benefits to using the bank collection service for your Smart ID or passport:
Convenience – With bank branches available throughout KwaZulu-Natal, you can easily find a location close to you. The ability to schedule an appointment online and avoid long queues at traditional Home Affairs offices is a significant advantage.
Reduced Waiting Times – By handling both the biometric capture and collection in one visit, the entire process becomes quicker and more efficient.
Enhanced Security – The biometric data capture ensures that only the correct person can collect their Smart ID or passport, reducing the risk of fraud.
Accessibility – This service makes the process more accessible, especially for those who may have difficulty visiting a Home Affairs office in person.
Check also: List of Banks Where You Can Collect Your Smart ID or Passport in Gauteng (2025 Update)
Collecting your Smart ID or passport from a bank in KwaZulu-Natal is a convenient and efficient alternative to traditional Home Affairs offices. By partnering with FNB, Standard Bank, and Nedbank, the Department of Home Affairs is making it easier for South Africans to access essential identity and travel documents. Whether you need to renew your Smart ID, apply for a passport for the first time, or simply collect your documents, these bank branches offer a streamlined and accessible service.
If you need more information or assistance with your application, you can contact the Department of Home Affairs at 0800 601 190.
