If you’re shopping at PEP and don’t want to pay the full amount for an item upfront, lay-by can be a smart and affordable option. PEP’s lay-by system allows you to reserve items and pay them off over time without the high costs of credit. But, like any payment method, it comes with rules, fees, and policies you should understand before signing up.
This guide explains how PEP lay-by works, what fees to expect, how cancellations and refunds are handled, and tips to get the most from your lay-by.
How Lay-By Works at PEP
PEP’s lay-by option is designed to make shopping easier for budget-conscious customers. Here’s how it works:
- You select the item you want in-store.
- You pay a deposit (usually 10% or a fixed amount, depending on the item).
- PEP keeps the item aside for you while you make payments in instalments.
- You must pay the full balance within the agreed lay-by period (generally up to 6 months).
- Once fully paid, you can collect your item at the store.
This system helps customers plan purchases without using credit cards or incurring interest.
Fees and Charges
One of the biggest advantages of PEP’s lay-by is that it is interest-free. You won’t be charged extra for spreading payments over time. However, there are still some costs to know about:
- Deposit: A minimum deposit is required to start the lay-by.
- Cancellation Fee: If you decide not to continue, PEP may deduct a small cancellation fee before refunding you.
- No Interest or Hidden Charges: Unlike store credit, there are no monthly interest rates or finance charges.
Cancellation Rules
Sometimes circumstances change, and you may need to cancel a lay-by. At PEP, the rules are straightforward:
- You can cancel your lay-by agreement at any time before the final payment.
- PEP will refund the amount you’ve already paid, minus the cancellation fee.
- If you fail to complete payments by the due date, PEP can cancel the lay-by on your behalf, and the same cancellation policy will apply.
This ensures that customers are not locked in but also protects the store from holding unpaid stock indefinitely.
Refund Process and Timelines
If your lay-by is cancelled—either by you or by PEP—you are entitled to a refund. Here’s what to expect:
- Refunds are usually processed in the same method you paid (cash, card, or voucher).
- The cancellation fee will be deducted before you receive the balance.
- Refund timelines can vary, but PEP generally processes them within a reasonable period (up to 7 business days).
It’s a good idea to keep your lay-by agreement slip and proof of payments for quicker processing.
Read more: What Happens When Your Layby Expires: Full Details
Tips for Managing Your Lay-By Successfully
To avoid surprises and make the most of your lay-by, follow these tips:
- Keep receipts and your lay-by contract – they are essential for refunds or disputes.
- Pay regularly – don’t wait until the last moment; spread out your payments to avoid stress.
- Check due dates – make sure you know when your lay-by must be paid in full.
- Budget smartly – use lay-by for planned purchases like school uniforms, gifts, or seasonal clothing.
- Ask about fees upfront – always confirm the cancellation fee so you’re not caught off guard.
Also check: Top 5 PEP Beauty & Toiletries Deals Under R50
PEP’s lay-by system is a customer-friendly way to shop, offering flexibility without debt. With no interest charges and simple rules, it’s ideal for families and budget-minded shoppers. However, it’s important to understand the cancellation fees, refund process, and payment deadlines before committing.
By staying informed and planning your payments, you can enjoy the benefits of lay-by without unexpected setbacks.
