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City Power Contact Details: How to Reach Customer Support

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City Power Johannesburg

City Power is a key utility provider in Johannesburg, responsible for delivering electricity to homes and businesses across the city. As a crucial service provider, City Power ensures that customers can easily access support, report faults, and seek assistance regarding their electricity needs.

This article provides comprehensive details on how to contact City Power, including their head office, customer service departments, and emergency hotlines.

City Power Head Office Contact Information

For general inquiries, complaints, and official communication, customers can contact the City Power head office at:

  • Telephone: 011 490 7000
  • Physical Address: 40 Heronmere Road, Booysens, Johannesburg

City Power operates under the administration of the City of Johannesburg, which can also be reached for electricity-related concerns at:

  • City of Joburg Telephone: 0860 562 874

Tender Queries

For businesses or individuals interested in City Power tenders, the dedicated tender query department is available:

Reporting Cable Theft and Vandalism

Cable theft remains a significant challenge, affecting power supply and causing widespread outages. City Power encourages residents to report incidents of theft and vandalism to help curb these disruptions.

  • Cable Theft Hotline: 011 490 7900 / 011 / 7553
  • Theft & Vandalism Toll-Free Number: 0800 116 166
  • Theft & Vandalism WhatsApp Number: 083 579 4497

These contact points ensure a swift response to incidents, helping to maintain the integrity of Johannesburg’s electricity infrastructure.

Anti-Fraud and Illegal Connections

Illegal electricity connections pose safety risks and financial burdens on legal consumers. City Power has a dedicated anti-fraud department for reporting such activities.

  • Telephone: 0800 002 587

By reporting fraudulent activities, residents contribute to ensuring that electricity services remain stable and fairly distributed.

Call Centre and Customer Support

City Power operates a toll-free call centre that assists customers with inquiries, fault reporting, and general electricity-related concerns.

  • Toll-Free Call Centre: 0800 202 925

Customers can call this number for urgent assistance regarding power supply, billing concerns, or service disruptions.

Meter Reading Submissions

Accurate meter readings are crucial for correct billing. Customers can submit their meter readings through the following channels:

Operating Hours for Meter Reading Queries:

  • Monday to Friday: 07:00 – 19:00
  • Saturday: 08:00 – 14:00
  • Sunday & Public Holidays: 08:00 – 13:00

Electricity Queries and Fault Reporting

For concerns regarding power outages, billing issues, or technical support, City Power provides direct contact channels:

Operating Hours for Electricity Queries:

  • Monday to Friday: 07:00 – 19:00
  • Saturday: 08:00 – 14:00
  • Sunday & Public Holidays: 08:00 – 13:00

Media Enquiries

For press and media-related queries, journalists and news agencies can contact the media desk at:

City Power Service Delivery Centres and Depots

City Power operates multiple Service Delivery Centres (SDCs) and depots across Johannesburg, ensuring efficient service to various regions. Below are the key locations:

1. Alexandra SDC

  • Address: Cnr East Lane & 9th Road, Kew
  • Telephone: 011 490 7800

2. Inner City SDC

  • Address: 108 Siemert Road, New Doornfontein
  • Telephone: 011 490 7200

3. Lenasia SDC

  • Address: Plot No.9 Lenasia South East, Lenasia
  • Telephone: 011 490 7300

4. Bryanston Depot (Public Lighting North)

  • Address: 8 Homestead Ave, Bryanston
  • Telephone: 011 490 7880

5. Midrand SDC

  • Address: Dale Road, Ext East, Midrand
  • Telephone: 011 490 7799

6. Hursthill SDC

  • Address: No.4 Cnr Perth & Whitewall Street, Hursthill
  • Telephone: 011 490 7511

7. Randburg SDC

  • Address: 1 Hans Schoeman St, Praegville, Randburg, 2194
  • Telephone: 011 490 7570

8. Klipspruit Depot (Public Lighting South)

  • Address: No.1101 Mokoena Street, Klipspruit Ext 4, Soweto
  • Telephone: 011 490 7755

9. Reuven SDC

  • Address: 40 Heronmere Road, Booysens
  • Telephone: 011 870 7000

10. Roodepoort SDC

  • Address: Cnr Hamberg & West-lake Roads, Roodepoort
  • Telephone: 011 490 7940

Check also: Understanding Your Eskom Bill: How Electricity Tariffs Work (2024/2025 Price Increase)

City Power provides multiple contact options to ensure residents and businesses in Johannesburg can access the support they need. From general inquiries to emergency hotlines, meter reading submissions, and service delivery centres, customers have direct access to the relevant departments for their electricity-related concerns.

By utilizing these contact details, Johannesburg residents can ensure that their electricity needs are efficiently addressed, while also playing a role in reporting theft, fraud, and illegal connections to protect the city’s power infrastructure.

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