Losing your ID can create challenges, especially when it comes to collecting your much-needed SASSA R370 grant. However, there are several ways to ensure you can still access your grant without your ID.
This guide will walk you through alternative methods to collect your SASSA R370 grant and provide tips for securing your payments.
Step 1: Apply for a Temporary Identification Certificate (TIC)
If you’ve lost your ID, a Temporary Identification Certificate (TIC) is the fastest way to secure temporary identification for official purposes, including collecting your SASSA R370 grant.
Steps to Apply for a TIC:
- Go to your nearest Department of Home Affairs (DHA) office.
- Provide a police affidavit confirming your ID is lost.
- Pay a small fee (approximately R70).
- Receive your TIC immediately after completing the process.
Using the TIC to Collect Your Grant:
- Use the TIC at any Post Office, SASSA pay point, or retail outlet to verify your identity and collect your SASSA R370 grant.
Tip: Ensure your TIC is valid and legible, as some collection points might refuse unclear documents.
Step 2: Update Your Payment Method to a Bank Account
One of the easiest and most reliable ways to collect your SASSA R370 grant is through a bank account. This eliminates the need for physical identification at pay points.
How to Update Your Payment Method:
- Visit the SASSA SRD website.
- Log in using your ID number and registered cellphone number.
- Choose the “Change Payment Method” option.
- Enter your bank account details:
- Account holder’s name
- Account number
- Bank branch code
- Submit your changes.
Advantages of Bank Payments:
- No need for an ID at pay points.
- Funds are deposited directly into your account, reducing waiting times.
- Convenient access to your SASSA R370 grant via ATMs or bank branches.
Tip: Ensure the bank account is registered in your name to avoid complications.
Step 3: Collect Your Grant at the Post Office
If you typically collect your SASSA R370 grant from the Post Office, losing your ID doesn’t mean you’ll lose access. Many Post Offices accept alternative identification to verify your identity.
What You Can Use Instead of an ID:
- Temporary Identification Certificate (TIC): Obtain this from DHA as a valid replacement.
- Certified Copy of Your ID: If you have a certified copy, it may suffice.
- Police Affidavit: Some Post Offices accept an affidavit as proof of identification.
Tip: Always confirm with your local Post Office which documents they accept to avoid any issues.
Step 4: Collect Your Grant from Retailers
SASSA has partnered with several retailers to make it easier for beneficiaries to collect their grants. These retailers include Shoprite, Boxer, and Pick n Pay. If you’ve lost your ID, you can still use these outlets.
How It Works:
- Visit the retailer and go to the SASSA payment counter.
- Present your Temporary ID Certificate.
- Enter your PIN to verify your identity.
- Receive your cash or use it to purchase goods in-store.
Step 5: Contact SASSA for Assistance
If you are unable to collect your SASSA R370 grant using the methods above, SASSA can assist you in finding a solution.
How to Reach SASSA:
- Toll-Free Number: 0800 60 10 11
- Email: grantsenquiries@sassa.gov.za
- SASSA Offices: Visit your nearest SASSA office with your Temporary ID or police affidavit.
Tip: When contacting SASSA, have your details ready, including your full name, ID number, and SRD application reference number.
Step 6: Replace Your Lost ID
Although temporary solutions like a TIC work in the short term, it’s essential to replace your lost ID as soon as possible. A valid ID is necessary for long-term access to SASSA services and other government benefits.
How to Replace Your ID:
- Apply at the Department of Home Affairs.
- Bring your police affidavit and any supporting documents.
- Pay the replacement fee (approximately R140).
- Collect your new ID within 10–15 working days.
Tip: Track the progress of your ID application through DHA’s online portal or by visiting their offices.
Related: Applying for a New Smart ID Card in 2025
Frequently Asked Questions
1. Can I collect my SASSA R370 grant without an ID?
Yes, you can collect your SASSA R370 grant using alternative documents like a Temporary ID Certificate, your SASSA Gold Card, or by updating your payment details to a bank account.
2. How long does it take to update payment details for the SASSA R370 grant?
It typically takes 7–10 working days for SASSA to process updates to your payment details.
3. What if I lose my SASSA Gold Card?
Contact the SASSA helpline (0800 60 10 11) to report the loss and request a replacement card. You may need to visit a SASSA office to collect the new card.
Related: Top 5 Tips to Safely Collect Your SASSA Grant and Avoid Scams
Losing your ID doesn’t have to mean losing access to your SASSA R370 grant. By following these alternative methods, such as using a Temporary Identification Certificate, updating your payment details to a bank account, or using your SASSA Gold Card, you can ensure uninterrupted access to your financial assistance. Remember, while these are effective short-term solutions, it’s important to prioritize replacing your lost ID to simplify future transactions and grant collections.
If you encounter any difficulties, don’t hesitate to contact SASSA directly for support. With the right steps, you can continue to collect your SASSA R370 grant without unnecessary stress. Stay informed, take action quickly, and secure the assistance you need.