Many families in South Africa face challenges in paying for basic services like water, electricity, sanitation, and refuse removal. Recognizing this, the City of Ekurhuleni offers an Indigent Relief Programme to help qualifying households access essential services at affordable rates or even receive rebates.
If you’re struggling to afford municipal bills, registering for the indigent relief programme could provide much-needed support. This article will guide you step-by-step on who qualifies, how to apply, and what documents you need to bring to your nearest Customer Care Centre (CCC).
What is the Indigent Relief Programme?
The indigent relief programme is designed to assist households that cannot afford to pay for basic municipal services. This includes sanitation, water, refuse removal, and electricity. The programme offers rebates or discounts to make these services more affordable, easing the financial burden on low-income families.
The City encourages households with a combined monthly income less than two minimum wages (based on the domestic worker wage) to apply. For 2025, this amount is approximately R8,134.40 per month.
Who Qualifies for the Indigent Relief Programme?
To register and benefit from the programme, applicants must meet certain requirements:
Residency: Must live within the City of Ekurhuleni.
Age: Applicants must be 18 years or older. Financially dependent minors living with the applicant can be included in the application.
Citizenship: Must be a South African citizen or have a permanent residence certificate.
Income: Combined monthly household income must be below two times the monthly minimum wage for domestic workers (currently R8,134.40 or as updated by the Minister of Employment and Labour).
If you meet these criteria, you can apply for indigent relief and receive help with your municipal bills.
How to Apply for Indigent Relief
Applying is simple. Here’s a step-by-step guide:
Step 1: Gather Your Documents
Before you visit the Customer Care Centre, ensure you have the following documents ready:
ID copies of the applicant and spouse (if applicable).
ID or birth certificates of dependents living on the property.
Latest municipal account statement to show the property’s billing details.
Proof of income: This can vary depending on your situation:
For employed applicants: Recent 3-month bank statements or a letter from your employer.
For pensioners: SASSA pension statement.
If you have no income: An affidavit explaining your financial situation.
For students: Proof of registration as a full-time student.
Step 2: Visit Your Nearest Customer Care Centre (CCC)
Go to the indigent office located at the nearest CCC. It’s best to check your local CCC locations online or at municipal offices.
Step 3: Submit Your Application
At the CCC, you will fill out an indigent relief application form and submit your documents. Staff there will assess your eligibility and guide you through the process.
Step 4: Await Approval
Once your application is submitted, the City will review your details and inform you if you qualify. If approved, you will receive relief in the form of rebates on your municipal bills.
Important Tips When Applying
Always bring original documents and copies.
Keep a copy of your application form for your records.
If your financial situation changes, update your indigent registration.
Remember to renew your indigent status annually to continue receiving benefits.
Ask the CCC staff any questions you have—they are there to help!
Why Is the Indigent Relief Programme Important?
Access to water, electricity, sanitation, and refuse removal is crucial for health and dignity. This programme helps vulnerable households maintain these services without financial strain, contributing to improved living standards and community wellbeing.
Related: How to Report a Problem to the City of Ekurhuleni: A Step-by-Step Guide
Summary: Indigent Relief Programme Checklist
| Requirement | Detail |
|---|---|
| Residency | Must live in Ekurhuleni |
| Age | 18+ years (including financially dependent minors) |
| Citizenship | South African citizen or permanent resident |
| Income | Less than R8,134.40/month combined household income |
| Documents to Bring | ID copies, municipal bill, income proof, dependents’ IDs or birth certificates |
The Indigent Relief Programme is a vital support system for many families in Ekurhuleni who struggle to afford basic municipal services. By registering, you can ease your financial burden and ensure your household continues to receive essential services like water, electricity, sanitation, and refuse removal without added stress. Remember, the process is straightforward if you prepare the required documents and visit your nearest Customer Care Centre.
Don’t hesitate to apply if you qualify — this programme is designed to help people just like you. Staying registered and updating your information regularly will ensure you keep benefiting from these rebates. Together, we can build stronger, healthier communities where everyone has access to the basic services they need.
