It can be unpleasant and perplexing to live in the Free State and deal with a legal issue, whether it be a criminal charge, family conflict, employment issue, or housing issue. Fortunately, there is assistance available.
Legal Aid South Africa (Legal Aid SA) provides free or low-cost legal services to individuals who cannot afford private attorneys. Every person deserves access to justice, regardless of income or social standing. This guide explains how to find Legal Aid offices in the Free State, what services are offered, who qualifies, and how to access assistance.
What Is Legal Aid and Who Qualifies?
What Is Legal Aid?
Legal aid is professional legal assistance — including advice, representation, and education — provided free or at reduced cost to people who cannot afford a private lawyer. Legal Aid South Africa ensures that all citizens, especially the vulnerable, have fair access to justice.
Who Qualifies for Legal Aid?
Legal Aid SA uses a means test to determine eligibility. This test assesses your income and assets to see if you qualify for free or subsidised legal help.
Eligibility Criteria:
- South African citizens or permanent residents.
- People earning below a set income threshold (updated periodically).
- Individuals facing serious or urgent legal issues (e.g., criminal charges, domestic violence, eviction).
- Vulnerable groups such as children, women, the elderly, and persons with disabilities are prioritised.
Even if you don’t meet the income criteria exactly, you may still qualify depending on your situation and the nature of your case.
Are Services Free?
Yes, for qualifying applicants, services are free. In some cases, a small contribution may be required. Legal Aid SA exists to ensure that financial limitations never prevent a person from accessing justice.
Types of Legal Services Offered
Legal Aid SA provides assistance in several areas of law, covering both criminal and civil matters.
Family Law
- Divorce and separation matters
- Child custody and access disputes
- Maintenance and child support applications
- Domestic violence and protection orders
- Guardianship, adoption, and family mediation
Criminal Law
- Legal representation for accused persons who cannot afford a lawyer
- Bail applications and trial representation
- Legal advice before and during court proceedings
- Appeals and post-trial assistance
Civil Law
- Housing and eviction disputes
- Consumer protection and debt recovery
- Unlawful dismissal or unfair treatment in private agreements
- Claims involving damages or unfair conduct
Labour Law
- Unfair dismissal and retrenchment cases
- Discrimination and harassment in the workplace
- Labour Court representation
- Advice on employment contracts and disciplinary hearings
Legal Aid SA provides a wide network of services through its provincial and satellite offices, ensuring that help is accessible to residents across the Free State.
Legal Aid Offices in Free State
The table below lists the main Legal Aid offices in the Free State province. Information includes the head of office, telephone numbers, fax, and postal details.
| Office Location | Head of Office | Telephone | Fax | Physical Address | Postal Address |
|---|---|---|---|---|---|
| Provincial Office (Bloemfontein) | Mr Tshotlego Makamedi | (051) 412 8040 / (051) 412 8043 | (051) 444 2386 | Hydro Park Building, 100 Kellner Street, Westdene, Bloemfontein, 9301 | PO Box 12798, Brandwag, Bloemfontein, 9300 |
| Bethlehem | Mr Wouter de Villiers | (051) 534 4398 | (051) 534 4930 | Shop No. — (contact office for full details) | Bethlehem 9500 |
| Bloemfontein (Regional Office) | Mr Cuma Siyo | (051) 447 9915 | (051) 447 2106 | Fedsure Building, 4th Floor, 49 Charlotte Maxeke Street, Bloemfontein, 9300 | PO Box 9899, Bloemfontein, 9300 |
| Botshabelo | Ms Obakeng Senne | (051) 534 4398 | (051) 534 4930 | Contact office for updated address | Botshabelo, Free State |
| Phuthaditjhaba | Mr Tsepo Mosetlhe | (058) 713 5000 | (058) 713 5002 | FDC Building, corner Motloung & Setai Streets, Phuthaditjhaba, 9866 | Private Bag X831, Witsieshoek, 9870 |
Note: Some offices may have relocated or changed contact numbers. It’s best to call the provincial office in Bloemfontein for the most recent information before visiting.
Read more: Legal Aid South Africa: Services & Support Guide 2025
How to Access Legal Aid Services
If you need assistance, follow these steps to access Legal Aid services efficiently.
Step 1: Book an Appointment
- Call your nearest Legal Aid office and explain your situation.
- You will be asked a few screening questions to determine eligibility.
- If your case qualifies, you’ll be given an appointment date or referred to a walk-in session.
Step 2: Prepare the Necessary Documents
Bring the following to your appointment:
- South African ID or passport
- Proof of income or unemployment (payslips, UIF letter, or affidavit)
- Legal documents related to your matter (summons, court order, eviction notice, etc.)
- Proof of residence (municipal bill or affidavit)
- Any correspondence or records relevant to your case
Having these ready helps staff assess your eligibility quickly and provide immediate advice.
Step 3: At the Office
- A legal officer or attorney will review your case.
- You may be required to complete a financial assessment form.
- If your matter is accepted, a legal practitioner will be assigned to handle your case.
- If not eligible, you’ll be referred to another suitable organisation or community law clinic.
Step 4: First-Time Visitor Tips
- Arrive early to allow time for paperwork.
- Be honest about your financial and personal situation.
- Ask for a reference number or case file copy.
- Keep all letters and communication for your records.
- Stay in touch with the assigned lawyer to follow up on your case progress.
Online and Telephonic Assistance
Even if you cannot visit an office immediately, Legal Aid SA provides multiple ways to get help.
National Advice Line
- Toll-Free Number: 0800 110 110
- Please Call Me Service: 079 835 7179
- Operating Hours: Monday – Friday, 07:00 to 19:00
- Email: communications2@legal-aid.co.za
This national advice line connects you with trained legal professionals who can answer questions, assess your case, or refer you to the correct office.
Online Services
Legal Aid SA’s website provides:
- Self-help articles and downloadable resources
- A “Find an Office” tool to locate your nearest branch
- Guidance on rights, court processes, and frequently asked questions
- Contact forms for written advice requests
Legal Aid South Africa ensures that everyone — regardless of income — has access to justice. Free State residents can approach any of the offices listed above for legal advice, representation, and support in family, criminal, civil, or labour matters.
Don’t face your legal problems alone. Contact your nearest Legal Aid office or call the national advice line at 0800 110 110. Help is available, and your rights matter.
