Having a lost FNB Card or having it stolen can be stressful, but if you’re an FNB (First National Bank) customer, you can quickly block your card to prevent unauthorized transactions. In this article, we’ll guide you step-by-step on how to block your lost FNB Card using different methods, ensuring that your funds remain safe.
Why Blocking Your Lost FNB Card is Important
A lost FNB Card poses a high risk because someone can use it to make unauthorized transactions. Fraudsters may attempt to withdraw money, make purchases, or commit fraud using your card details. Blocking your lost FNB Card immediately ensures:
- No unauthorized transactions occur.
- Your funds remain safe.
- You can replace your card quickly without losing money.
Ways to Block Your Lost FNB Card
FNB provides multiple options to block your card immediately, whether you have access to a smartphone, computer, or just a basic phone.
1. Block Your Lost FNB Card via the FNB App
If you have the FNB Banking App installed on your phone, blocking your lost FNB Card is quick and easy. Follow these steps:
- Open the FNB App on your smartphone.
- Log in using your username and password.
- Go to “Cards” under the main menu.
- Select the Lost FNB Card that you want to block.
- Tap on “Cancel Card” or “Temporarily Block” (you can unblock it later if found).
- Confirm the action.
Your card will be immediately blocked, preventing any transactions.
2. Block Your Lost FNB Card via Cellphone Banking (USSD)
For those who don’t have internet access, you can block your lost FNB card using USSD by dialing a simple code.
- Dial *120*321# on your cellphone.
- Select “Card & PIN Options” from the menu.
- Choose “Cancel Card” and follow the prompts.
- Confirm the card cancellation.
This method is especially useful for people who don’t use smartphones or have no data at the time.
3. Block Your Lost FNB Card via Online Banking
You can also use FNB Online Banking to block your card if you have access to a computer or another device.
- Go to the FNB website (www.fnb.co.za).
- Log in to your account using your username and password.
- Navigate to “My Bank Accounts” and select your card.
- Click on “Cancel Card” or “Block Card.”
- Confirm the action.
This method is effective if your phone is lost along with your Lost FNB Card.
4. Block Your Lost FNB Card by Calling the FNB Contact Centre
If you are struggling with digital options, you can call FNB to block your card.
- FNB Lost Card Hotline: 087 575 9406 (Available 24/7)
- You can also dial +27 11 369 1189 if you are outside South Africa.
When calling, FNB will ask you for security details like your ID number and recent transactions before blocking your card.
5. Block Your Lost FNB Card via ATM
If you’re near an FNB ATM, you can also use it to block your card.
- Insert another FNB card (if you have one) or enter your details manually.
- Go to Card Services.
- Select Block Card or Report Lost/Stolen.
- Follow the on-screen instructions.
This method is not commonly used but is an option if needed.
What to Do After Blocking Your Card
Once you’ve blocked your card, here are some important next steps:
1. Order a Replacement Card
- FNB App: You can request a new card through the same “Cards” section.
- Online Banking: Visit the FNB website and order a new card.
- Visit an FNB Branch: If you prefer, visit your nearest branch for assistance.
Your new card will be available for collection at an FNB branch, or it can be delivered.
2. Update Your Debit Orders
If you have debit orders linked to your card, update them with the new card details once you receive it.
3. Monitor Your Bank Account for Any Unauthorized Transactions
Even after blocking your card, check your bank statements to ensure no fraudulent transactions occurred before blocking.
4. Report Fraud if Necessary
If unauthorized transactions were made before you blocked your card, report it to FNB immediately. You may be eligible for a refund.
Related: SASSA & FNB Partner to Assist Beneficiaries With Frozen Accounts
How to Prevent Losing Your Card in the Future
While losing a card can happen to anyone, taking precautions can reduce the chances of theft or loss:
- Use Digital Payments: Consider using FNB’s digital wallet services such as Apple Pay, Samsung Pay, or Tap to Pay instead of carrying your card.
- Keep Your Card Secure: Store your card in a safe place and never share your PIN with anyone.
- Enable Notifications: Activate SMS or email alerts for transactions to monitor your account in real-time.
- Use Virtual Cards for Online Shopping: FNB provides virtual cards for online purchases, reducing the risk of fraud.
- Be Cautious at ATMs: Always cover your PIN when using an ATM and be aware of your surroundings.
Blocking your lost card is easy and can be done via the FNB App, USSD, Online Banking, or by calling FNB’s customer care. Acting fast ensures your money stays safe and prevents fraudulent transactions. Once your card is blocked, you can quickly order a replacement and continue banking as usual.
