If you’re a beneficiary of the SASSA SRD R370 grant, you may have experienced delays or issues with receiving your payments. One common cause of such delays is outdated or incorrect banking details. Fortunately, SASSA provides a simple online method to update your banking information.
This guide will walk you through the process to ensure your payments are sent to the right bank account without unnecessary holdups. Whether you’ve switched accounts, need to correct your details, or are facing other issues, following these steps will help you update your banking details for the SRD R370 grant quickly and securely.
Why You Might Need to Change Your Banking Details
Common Reasons for Changing Banking Details:
Several reasons might prompt you to update your banking details. It’s essential to make sure that your bank account information is correct to prevent delays in your SRD R370 grant payments. Here are some common situations that may require you to update your details:
Switched to a New Bank or Account: If you’ve recently opened a new bank account with a different bank or switched to a different type of account (e.g., from savings to cheque), you’ll need to update your banking information with SASSA.
Old Account Closed or Inactive: If your bank account was closed due to inactivity or you no longer wish to use it, you’ll need to update your details to ensure payments are made to an active account.
Using Another Person’s Bank Account: SASSA does not allow beneficiaries to use a bank account that isn’t in their own name. If you have been using someone else’s account to receive your grant, this could cause issues with your payments, and you will need to update your details to a personal account.
Verification Issues Flagged by SASSA/Postbank: Sometimes, SASSA or Postbank may flag your bank details due to discrepancies or errors during the verification process. This may require you to provide updated and accurate account information.
Reminder: It’s important to remember that you must use an account that is in your own name to receive the SRD R370 grant.
Step-by-Step Guide: How to Change Your Banking Details for SRD R370
Step 1: Visit the Official SRD Website
To begin the process of updating your banking details, you must first visit the official SRD website at srd.sassa.gov.za.
Stress: Only use the official SASSA SRD website to avoid falling victim to scams. Be wary of unofficial websites or services that ask for personal details.
Step 2: Scroll to the “How Do I Change My Banking Details?” Section
Once on the website, scroll down to find the “How Do I Change My Banking Details?” section. This will provide detailed instructions on how to update your banking information for the SRD grant.
Step 3: Enter Your ID Number
To proceed with updating your banking details, you will need to enter your 13-digit South African ID number into the provided field on the website. This will identify you and link your request to your SRD grant application.
Step 4: Receive the Secure Banking Link
Once you enter your ID number, a unique, secure SMS link will be sent to the cellphone number registered with your SRD application. This ensures that your banking update is securely tied to your identity.
Note: If your cellphone number is outdated or incorrect, you will need to first update your contact details with SASSA before proceeding.
Step 5: Open the Link and Select “Bank Account” Option
Open the secure SMS link on your mobile device. Once you do this, you’ll be prompted to choose the Bank Account option as your preferred payment method. This option is highly recommended as it ensures faster and more secure payments to your account.
Step 6: Enter Your New Bank Account Details
You will then be required to provide your new bank account details. Here’s what you’ll need to enter:
Bank Name: The name of your bank (e.g., ABSA, FNB, Standard Bank, etc.).
Account Holder’s Name: The account must be in your own name.
Account Number: The number of the new account you want payments to be sent to.
Account Type: Choose whether it is a savings or cheque account.
Branch Code: This may be requested for some banks.
It is important that the name on your bank account matches the one on your ID, as discrepancies will result in a rejection of the payment.
Step 7: Submit and Wait for Verification
Once you have entered your new details, submit the form. SASSA will then verify your banking information with the bank. Verification can take several days to weeks.
Note: Payments will only be processed once the new account details are verified and approved by SASSA.
How Long Does It Take for the Change to Reflect?
Banking detail updates are not instant. SASSA needs time to confirm the new details with National Treasury and your bank. Beneficiaries can experience a waiting period of 7–14 working days for the changes to reflect in the system.
Until your new banking details are verified, payments may remain on hold. It’s important to remain patient during this verification process.
Common Problems and How to Fix Them
While updating your banking details is typically straightforward, there are common issues that may arise. Here’s how to address them:
Wrong Cellphone Number: If your cellphone number is incorrect or outdated, you will not receive the secure SMS link for updating your banking details. To resolve this, update your contact information with SASSA before proceeding with the banking update.
Bank Account Not in Your Name: SASSA requires that the bank account be in your own name. If you’ve been using someone else’s account, the update will be rejected. Make sure you update with an account that matches your name.
Inactive or Closed Account: If your bank account has been closed or is no longer active, you’ll need to provide new banking details that are linked to an active account. Double-check that the new account is open and functioning.
Verification Delays: If there’s a delay in the verification process, check the status of your update on the SRD portal. If it’s been more than two weeks, you may need to reach out to SASSA for assistance.
Alternative Payment Options (If Bank Account Not Available)
If you do not have a bank account or prefer not to use one, there are alternative payment methods available:
Cash Send: You can receive your SRD R370 grant via Cash Send through major South African banks.
Pick-up at Retail Partners: Collect your payment from Postbank or any of the following retail partners:
Shoprite
Checkers
Boxer
Pick n Pay
Usave
However, these options still require that your cellphone number is linked correctly to your SRD grant account.
Safety & Scam Warnings
As with any online process, there are potential security risks. To protect your personal information:
Only use the official SASSA SRD website for banking updates.
Never share your ID number, bank login credentials, or OTPs with anyone.
Be cautious of SMS or WhatsApp scams that claim they can update your banking details for you. Official updates are done only through the SRD portal.
FAQs
Can I use someone else’s bank account for the SRD R370 grant?
No, the account must be in your own name to receive the SRD R370 grant. SASSA will reject payments if the account is not registered in your name.How often can I change my banking details for SRD R370 payments?
You can update your banking details anytime, but keep in mind that updates may cause delays in processing your next payment.What if I don’t have a bank account to receive the SRD R370 grant?
If you don’t have a bank account, you can opt for alternative payment options, such as Cash Send or receiving your grant from retail partners like Shoprite, Pick n Pay, or Boxer.Will missed payments be backdated once my bank account is verified?
Yes, once your new bank account details are approved and verified, missed payments will be backdated and processed.How do I know if my new banking details for the SRD R370 grant are approved?
You can check the status of your update by visiting the SRD portal. Once approved, your payments will be redirected to your updated banking details.
Check also: SASSA Grant Payment Dates for October 2025
Updating your banking details for the SRD R370 grant is a straightforward process, but it requires patience for the verification step. Using an active account in your own name ensures smoother and quicker payments. Always use the official channels, double-check your information, and allow for the necessary time for verification.
For 2025, you can easily update your banking details through the official online portal at srd.sassa.gov.za.
