The Social Relief of Distress (SRD) R370 Grant from the South African Social Security Agency (SASSA) provides vital financial support to unemployed South Africans aged 18 to 60. It assists those with no income above R624 per month.
Introduced during the COVID-19 pandemic, the grant continues in 2025, supporting more than seven million beneficiaries. Payments are usually made during the last week of each month.
SRD R370 Grant Eligibility Criteria
To qualify for the SASSA SRD R370 grant, applicants must meet the following requirements:
- Be a South African citizen, permanent resident, or recognised refugee.
- Be aged between 18 and 60 years old.
- Not receive any other social grants, UIF benefits, or NSFAS funding.
- Have a monthly income below R624.
- Possess a valid South African ID and active cellphone number.
If you receive any other government financial assistance in your name, you are not eligible for the SRD R370 grant.
How to Check Your SRD R370 Grant Status Online
Checking your SASSA SRD status is free and easy. You only need your 13-digit South African ID number and the cellphone number you used during your application.
1. Online (Recommended)
- Visit the official SASSA portal at srd.sassa.gov.za.
- Select South African ID Holders, enter your ID number and cellphone number, complete the CAPTCHA, and submit.
Your current application status will appear instantly.
2. WhatsApp
- Send “SRD STATUS [space] Your ID Number” to 082 046 8553.
Follow the prompts and reply with your SASSA reference number when requested.
3. SMS
- Text “STATUS [space] Your ID Number” to 134746.
You will receive your SASSA SRD status by SMS (standard SMS rates apply).
4. Toll-Free Call
- Dial 0800 601 011 and follow the prompts for the SRD option.
You can speak to an agent for further assistance during business hours.
5. SASSA Mobile App
- Download the SASSA App from the Google Play Store.
- Log in using your ID and cellphone number, then navigate to the SRD section to view your payment status.
- Check your status around mid-month as updates may take seven to 21 days.
Note: For October 2025, payments are expected between 25 and 31 October.
Understanding Your SASSA SRD R370 Grant Status
| Status | Meaning | Next Steps |
|---|---|---|
| Approved | Your application was successful. A “Payday” date will show when funds will be deposited. | Confirm your bank details and monitor your account. |
| Pending | Your application is still being reviewed. | Wait 7 to 14 days and check again. |
| Declined | Application rejected due to income detection, duplicate submission, or mismatched details. | Appeal within 30 days at srd.sassa.gov.za. |
| Suspended | Your application has been temporarily placed on hold. | Update your details online or contact SASSA. |
| Cancelled | The application was withdrawn or found ineligible. | Reapply if your circumstances change. |
If your status does not appear, double-check that your ID and cellphone number are entered correctly.
Common SASSA SRD R370 Grant Problems and Solutions
1. Application Declined
- Common Causes: Detected income above R624, duplicate applications, or mismatched personal details.
What to Do:
- Visit srd.sassa.gov.za and select Appeal. Enter your ID, cellphone number, and the declined month, then upload supporting documents such as bank statements.
- Appeals must be lodged within 30 days. Processing can take up to 90 days.
2. Approved but No Payment Received
- Common Causes: Incorrect banking details, delayed batch processing, or missing payday allocation.
What to Do:
- Confirm your bank details on the SASSA portal. Wait until the official payday before calling the helpline.
- For persistent issues, contact 0800 601 011.
3. Verification or ID Errors
- Common Causes: Your ID does not match the Home Affairs database or your registered cellphone number has changed.
What to Do:
- Update your number on the SRD website or verify your ID at a SASSA office.
4. Payment Delays or System Errors
- Common Causes: Technical glitches or incomplete verification.
What to Do:
- Reconfirm your details each month. Track updates through WhatsApp or SMS.
- If delays continue, email SRD@sassa.gov.za or visit your nearest branch.
5. Wrong Phone Number or Duplicate Grants
What to Do:
- Log in to your SRD profile with your old number to update your contact details.
- If you become ineligible, cancel your application online. You can reapply later if your situation changes.
- Always ignore messages asking for payment to process your grant. SASSA does not charge fees.
Tips to Avoid Future Grant Problems
- Update your personal and banking details annually.
- Check your grant status monthly after the 20th.
- Use secure Wi-Fi when accessing SASSA platforms.
- Report fraud or suspicious activity immediately at 0800 601 011.
- Contact Black Sash at 0800 65 65 19 for free legal assistance.
Stay Updated and Safe
Only use official SASSA channels for information and status checks. Avoid third-party websites that request your personal details. Bookmark www.sassa.gov.za for official updates, payment schedules, and news.
If your issue is still unresolved, visit your nearest SASSA office with your ID and proof of address. The SRD R370 Grant remains an essential support system for millions of South Africans, so always stay informed and verify your details regularly.
Check also: How Early Should You Switch Your SRD Collection Point Before Payday?
