As part of the South African government’s ongoing initiative to improve the accessibility and convenience of services, a growing number of banks in Gauteng have been partnered with the Department of Home Affairs to facilitate the collection of Smart IDs and passports. This move aims to ease the burden on Home Affairs offices, cut down on long queues, and bring essential services closer to the people.
If you are living in Gauteng and have applied for a Smart ID or passport, here’s where you can go to collect your documents in 2025.
How It Works
Before you visit the bank branch to collect your Smart ID or passport, you must first apply through the eHomeAffairs platform. This online service allows you to book an appointment at a participating bank branch for biometric capture. Once your application is processed and your document is ready, you’ll be notified, and you can pick it up at the same bank branch you initially visited.
Here is a list of the banks and branches in Gauteng where you can collect your Smart ID or passport.
1. Standard Bank Branches in Gauteng
Standard Bank is one of the primary banks working with the Department of Home Affairs to make it easier for South Africans to collect their Smart IDs and passports. Below are some of the key Standard Bank branches where you can expect to find this service:
Johannesburg Simmonds Street
Address: 5 Simmonds Street, Johannesburg
One of the central locations for individuals in the heart of Johannesburg, offering easy access to those living in the city and surrounding areas.
Killarney Mall Branch
Address: Killarney Mall, Riviera Rd, Killarney, Johannesburg
Situated in a popular mall, this branch is ideal for those who prefer to do their banking and collect their documents in a more central, high-traffic area.
Centurion Lifestyle Centre
Address: Cnr Lenchen and Old Johannesburg Rd, Centurion
Conveniently located for those living in the Centurion area, this branch provides access to the collection of your Smart ID or passport while running errands or shopping.
Jubilee Mall Branch
Address: Shop no. 47, Jubilee Mall corner Jubilee and Harry Gwala Road, Temba Hammanskraal
A great option for individuals in the northern parts of Gauteng, particularly in the Temba area.
Sandown Branch
Address: Shop L05, Lower Ground, Block, 135 Rivonia Road
Situated in the Sandown area, this branch provides a professional setting for those who need to collect their documents while in the Sandton area.
Roodepoort Branch
Address: 16 Constantia Blvd, Constantia Kloof, Roodepoort
Ideal for those living in the Roodepoort area, this branch provides easy access to document collection.
2. Nedbank Branches in Gauteng
Nedbank also has branches in Gauteng where you can collect your Smart ID or passport. These locations offer convenience for those living in or near Pretoria and Sandton.
Pretoria Branch
Address: Shop 25, Nedbank Plaza, Beatrix Street, Pretoria
Located in Pretoria, this branch is easily accessible for individuals in the capital city.
Sandown Branch
Address: Shop L05, Lower Ground, Block, 135 Rivonia Road
Like Standard Bank, Nedbank also operates in the Sandown area, making it a convenient option for those in Sandton.
Roodepoort Branch
Address: 16 Constantia Blvd, Constantia Kloof, Roodepoort
Another branch in Roodepoort, offering another convenient option for residents in the area.
3. Investec Branch in Gauteng
Investec is another bank that is working to improve the Smart ID and passport collection process in Gauteng.
Sandton Branch
Address: 100 Grayston Drive, Sandown, Sandton
Located in the heart of Sandton, this branch caters to residents and workers in the bustling business district.
4. Other Participating Banks in Gauteng
Apart from the banks listed above, other prominent banks are also part of the initiative, helping to expand the network of available collection points. These include:
Absa
Absa offers additional locations, making it easier for individuals living in various parts of Gauteng to access Smart ID and passport collection services. Details on specific branch locations will be available on the eHomeAffairs platform when you schedule your appointment.
Discovery Bank
As an emerging player in the banking space, Discovery Bank also participates in the program, providing a convenient collection option for their customers in Gauteng.
FNB
FNB’s involvement ensures that even more customers have access to Smart ID and passport collection services in Gauteng. Again, check the eHomeAffairs platform for specific branch locations.
More Branches and Future Expansion
Currently, there are approximately 30 participating bank branches in Gauteng where you can collect your Smart ID or passport. However, this number is expected to grow as the Department of Home Affairs continues to expand the service. In 2025, more branches in Gauteng will be added to the network, providing even more options for those needing to collect their documents.
The goal of this expansion is to reduce the pressure on Home Affairs offices and make the entire process of obtaining government documents more convenient. Residents in Gauteng can look forward to a broader selection of banks offering this service in the coming months.
Check also: Home Affairs Offices in Gauteng: A Comprehensive Guide
If you’ve applied for your Smart ID or passport through the eHomeAffairs platform and are looking to collect it in Gauteng, the participating banks listed above offer multiple convenient branches to visit. Whether you live in Johannesburg, Pretoria, Sandton, or Roodepoort, there are several locations to choose from. This initiative is part of the government’s effort to streamline services and reduce the long wait times traditionally associated with Home Affairs offices.
Make sure to book your appointment online and check the eHomeAffairs platform for the latest updates on participating branches. The process is simple, and with more branches opening in 2025, it will only get easier for South Africans to access essential government services.
