Losing your Vodacom SIM card or needing to upgrade to a new one doesn’t mean you have to change your phone number. Thanks to the Vodacom SIM Swap process, you can replace your old SIM while keeping your number, airtime, data, and services intact.
A Vodacom SIM Swap is necessary if your SIM is lost, stolen, damaged, or incompatible with a new device. Whether you are a Prepaid or Contract customer, Vodacom offers a simple way to switch to a new SIM without losing your personal data or connections.
What is a Vodacom SIM Swap?
A Vodacom SIM Swap is the process of transferring your mobile number from an old SIM card to a new one. This process is useful when:
- Your SIM card is lost or stolen
- Your SIM card is damaged or faulty
- You need to switch to a MicroSIM or NanoSIM for a new device
- You are upgrading to a 4G or 5G-enabled SIM
When you complete a Vodacom SIM Swap, your phone number, airtime, data, and active services remain the same.
Important Things to Know Before Doing a Vodacom SIM Swap
- Your number stays the same – You don’t need to inform contacts of a number change.
- Your airtime and bundles remain active – Your existing balance and subscriptions will not be affected.
- Your new SIM will have a different PIN and PUK – The PIN/PUK from the new SIM pack will apply.
- Your RICA details will transfer – You won’t need to re-register your number after a Vodacom SIM Swap.
How to Do a Vodacom SIM Swap
Vodacom SIM Swap for Prepaid Customers
If you’re a Vodacom Prepaid customer, follow these simple steps to complete a Vodacom SIM Swap:
- Buy a new Vodacom Prepaid SIM card and register it for RICA.
- Insert the new SIM card into your phone.
- Dial 136 from the new SIM.
- Select the option to keep your old cellphone number.
- You will be transferred to a Vodacom call center agent who will verify your details.
- Your Vodacom SIM Swap will be processed immediately, but it may take up to three hours for full activation.
Vodacom SIM Swap for Contract Customers
If you are a Vodacom Contract customer, you must visit a Vodacom store to complete the Vodacom SIM Swap. Here’s how:
- Visit a Vodacom store near you – A SIM swap cannot be done via USSD for Contract customers.
- Bring the following documents:
- Your South African ID or Passport
- Your current Vodacom cellphone number (if available)
- A new Vodacom replaceable Contract SIM (can be purchased at Vodacom stores)
- Proof of residence for RICA verification
- A Vodacom shop assistant will guide you through the process and ensure your details are correct.
- Your new SIM will be activated within two to 24 hours.
Tip: There may be a SIM card activation fee for Contract customers. Ask the store agent about possible charges before proceeding.
How to Protect Yourself from SIM Swap Fraud
SIM Swap fraud is a major concern in South Africa. Criminals can illegally transfer your number to another SIM and access your banking details, emails, and social media accounts.
How to Protect Yourself from SIM Swap Fraud:
- Enable Vodacom SIM Swap Security – Contact 135 to activate extra security features.
- Never Share OTPs (One-Time PINs) – If someone asks for your banking or Vodacom OTP, do not share it.
- Monitor SIM Swap Notifications – Vodacom sends a warning SMS if a SIM swap is requested on your number.
- Take Immediate Action If You Didn’t Request a SIM Swap:
- Call 135 to stop the fraudulent request.
- Your Vodacom SIM Swap will be delayed for two hours, giving you time to block unauthorized activity.
FAQs About Vodacom SIM Swap
Q: How long does a Vodacom SIM Swap take?
A: A SIM Swap usually takes two to 24 hours to complete.
Q: How much does a SIM Swap cost?
A: The SIM swap process is free, but you need to buy a new Vodacom SIM, which costs between R1 to R10.
Q: Can I do a SIM Swap without my old SIM?
A: Yes, but you must visit a Vodacom store with your ID and proof of ownership.
Related: MTN Sim Swap – 4 Step Guide
A SIM Swap ensures you can keep your number even if your SIM is lost, stolen, or damaged. Whether you are on Prepaid or Contract, following the right steps will help you get your new SIM activated quickly.
If you receive an unexpected SIM swap request, take immediate action by calling 135 to prevent fraudsters from hijacking your number.
For further assistance, visit the Vodacom Help Center or your nearest Vodacom store.
