A MTN SIM Swap allows you to replace your lost, stolen, or damaged MTN SIM card while keeping your number and account details.

This guide will take you through the process of successfully swapping your MTN SIM card in South Africa.

What You’ll Need

Before starting the SIM Swap process, ensure you have the following:

  • A new MTN SIM card (Available at MTN stores or retail shops)
  • A valid form of identification (ID book, Smart ID, Driver’s License, or Passport)
  • Access to the old number’s details (if available)
  • Your personal details and security questions for verification

Step 1: Purchase and Activate a New MTN SIM Card

  1. Visit an MTN store, supermarket, or mobile vendor to buy a new MTN SIM card.
  2. Register your new SIM card with RICA (Regulation of Interception of Communications and Provision of Communication-Related Information Act) using your ID document and proof of residence.
  3. Insert the new SIM card into your phone.
  4. Wait for network signal activation (this can take a few minutes).

Step 2: Start the SIM Swap Process

Once your new SIM card is active, follow these steps:

  1. Dial *135*3# from your new MTN SIM card.
  2. Follow the on-screen prompts to enter your old phone number (the number you want to recover).
  3. MTN will ask for verification details:
    • The last five numbers you called or texted.
    • The amount of your last recharge.
    • Other security questions related to your account.
  4. Once verified, MTN will send an SMS confirmation to the new SIM card.

Step 3: Confirm and Wait for Activation

  1. Follow the instructions in the confirmation SMS to complete the process.
  2. The SIM Swap process can take between 2 to 24 hours to complete.
  3. Once activated, restart your phone to ensure your new SIM works correctly.

Step 4: Check Your Network and Airtime Balance

After the SIM swap is successful:

  • Check if your number is working by making a call or sending a message.
  • Dial *136# to check your airtime balance.
  • If you have lost your airtime or data during the process, contact MTN Customer Support at 135.

What If My MTN SIM Swap Fails?

If your MTN SIM swap is unsuccessful, here’s what you can do:

  • Check if your new SIM card is properly registered with RICA.
  • Ensure you provided correct details during the verification process.
  • If you get an error message, wait a few hours and try again.
  • Call MTN Customer Care (135 from an MTN SIM or 083 135 from another network) for help.

Frequently Asked Questions (FAQs)

Q: Can I do a MTN SIM Swap online?
A: No, MTN does not offer an online SIM swap. You must use *135*3# or visit an MTN store.

Q: How long does an MTN SIM swap take?
A: It can take 2 to 24 hours to complete. If it takes longer, contact MTN Customer Support.

Q: Will I lose my airtime and data after a SIM swap?
A: No, your airtime, data, and services will be transferred to your new SIM.

Q: What should I do if my phone was stolen?
A: Before doing a SIM swap, block your old SIM by calling MTN at 135 to prevent unauthorized access.

Q: Can I do a SIM swap without an ID?
A: No, you need an ID document for RICA registration.

Related: Telkom Sim Swap

Final Thoughts

Doing an MTN SIM swap is simple if you follow the right steps. Always ensure your new SIM is RICA-registered and have your account details ready. If you encounter any issues, MTN customer support is available to assist you.

  • MTN Customer Care: Dial 135 from an MTN number or 083 135 from another network.
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