Losing your Mr Price card is one of those moments that can send a wave of panic through your day. Whether it fell out of your pocket, was misplaced at a busy shopping mall, or even stolen from your handbag, the fear of someone using it before you do anything is real. For thousands of South Africans, the Mr Price Money Store Card (also known as the MRP Money Card or One Card) is an essential shopping tool—used for fashion, homeware, sports gear, and even kids’ clothing.
The harsh reality is that a Mr. Price card that has been misplaced or stolen can be abused in a matter of minutes. Criminals don’t wait, so the longer you put off barring the card, the more stressed and financially vulnerable you are. That’s why knowing exactly how to block a lost Mr Price card is critical.
Why Blocking Your Mr Price Card Immediately Matters
Realising your Mr Price card is missing is more than a minor inconvenience. Whether it slipped out of your wallet or was stolen, every minute counts. A lost or stolen Mr Price card can be used for purchases within minutes, and fraudsters often target high-value items across Mr Price, Mr Price Home, Sport, Sheet Street, and Miladys. Without quick action, you risk losing money, damaging your credit profile, and spending weeks resolving the problem.
The Risks of Delaying Action
Leaving a misplaced card active opens the door to:
Unauthorised shopping sprees: Criminals can spend thousands of rands before you notice the loss.
Identity theft: Your card details, paired with other stolen information, can be used to impersonate you or apply for credit.
Negative credit impact: Fraudulent purchases linked to your account could harm your credit record if not disputed in time.
Stress and wasted time: Investigating fraud and filing disputes is frustrating and often takes weeks.
Legal Protection in South Africa
South African law offers some protection, but only if you act fast. Under the National Credit Act, cardholders have limited liability for unauthorised purchases once a loss is reported. However, any spending that happens before you report the theft may still be charged to your account. Quick reporting ensures you’re not held responsible for fraudulent transactions.
Why Immediate Blocking Protects You
Blocking a stolen Mr Price card isn’t just about preventing fraud in the moment. It also:
Stops additional charges from appearing on your account.
Protects your credit score from unnecessary damage.
Gives you peace of mind that no one can use the card again.
Allows you to start the replacement process without delay.
In short, reporting and blocking your card immediately is your first line of defence against fraud and financial loss. The faster you take control, the safer your money and identity remain.
How to Block Your Mr Price Card
So, your card is gone. What now? The good news is that Mr Price gives you three main ways to block a lost or stolen card: online via the Mr Price app or website, through the dedicated customer care hotline, or directly in-store. Each option has its own advantages depending on where you are and how urgent the situation is. Let’s break them down step by step.
Option 1: Online / Mr Price App
For tech-savvy customers, the fastest way to block a Mr Price card is through the official Mr Price app or website. This is especially useful if you realise the card is missing outside of business hours.
Steps to Block Online:
Log in to your Mr Price app (downloadable from Google Play or Apple Store) or go to mrpmoney.com.
Enter your account details (username, password, and OTP if prompted).
Go to “Manage My Card” or “Card Services.”
Select “Report Lost or Stolen Card.”
Confirm the request by entering your ID number and a One-Time Pin (OTP) sent to your phone.
You will get an instant confirmation that the card has been blocked.
Advantages:
Available 24/7, even on Sundays or public holidays.
No need to wait on hold for a call centre agent.
You can also view your account for suspicious transactions.
Extra Tip:
While you’re logged in, enable SMS or email alerts so you’ll know immediately if someone tries to use your card.
Option 2: Mr Price Customer Care Hotline
Sometimes, nothing beats speaking to a person directly. The Mr Price card hotline is designed for emergencies exactly like this.
Numbers to Call (as of October 2025):
0800 212 535 (toll-free inside South Africa).
Operating Hours:
Monday–Friday: 8 AM–5 PM
Saturday: 8 AM–1 PM
Steps When Calling:
Dial the number and select the option for lost or stolen cards.
Provide your full name, ID number, and card details if you have them.
State the time and place you noticed the loss or theft.
The agent will block the card immediately and log the incident.
Ask the agent to initiate the replacement process at the same time.
Tips for Calling:
Call as soon as possible, ideally within 24 hours of noticing the loss.
Early mornings often have shorter wait times.
Keep a copy of the hotline number in your phone contacts under “Mr Price Card Emergency.”
Option 3: In-Store Blocking
If you’re near a shopping centre, you can also block your card by walking into any Mr Price, Mr Price Home, or Mr Price Sport store.
Steps In-Store:
Go directly to the customer service desk.
Bring your South African ID book/card for verification.
Inform the staff that your Mr Price card is lost or stolen.
The staff will help you complete the process electronically.
You can also request a new card on the spot.
Advantages:
Human interaction gives peace of mind.
Staff can assist with additional support like account checks.
Which Method Should You Choose?
Late at night / weekends? Use the app.
Prefer human help? Call the hotline.
Already shopping nearby? Go in-store.
The key is not the method—it’s speed. The faster you act, the more protected you are.
Requesting a Replacement Card
Once your card has been blocked, the next step is ensuring you’re not left without access for too long. Mr Price makes it relatively easy to replace your card after it has been lost or stolen.
How to Request a Replacement
You can request a replacement during your initial block request (via app, hotline, or in-store). Most customers prefer doing it during the same interaction to save time.
Delivery Timeline
Replacement cards usually arrive within 7–10 business days.
Delivery may be to your nearest store or directly to your registered address (depending on what you arrange).
Replacement Fees
Generally free of charge, though in rare cases a delivery fee may apply.
Always confirm during the request call or email.
How to Activate Your New Card
Once received, follow the activation instructions included in the package.
Typically, you confirm via SMS OTP or call the hotline for verification.
Update your card details in the Mr Price app or with any linked debit orders.
What to Do in the Meantime
While waiting for the new card:
Use the Mr Price app for digital purchases.
Set aside cash or use another bank card for essential shopping.
Preventing Future Card Misuse
Losing a card once is stressful enough—you don’t want a repeat experience. Here are practical steps to reduce future risks:
Set Up Transaction Alerts
In the Mr Price app, enable SMS or email alerts for every transaction.
This ensures you spot unauthorised use instantly.
Secure Your PIN
Never write your PIN on paper or save it in your phone notes.
Change your PIN if you suspect compromise.
Use the Mr Price App or Digital Wallets
Apps and wallets allow for safer, cardless payments.
Fraudsters can’t swipe your physical card if you’re not carrying it.
Review Statements Regularly
Log in monthly and scan your account activity.
Dispute any suspicious charges within 30 days.
Mr Price Lost Card Protection Plan
For extra peace of mind, Mr Price offers a Lost Card Protection Plan through Mr Price Insurance, starting from as little as R6.50 per month. This plan helps cover fraudulent losses if your card is stolen and used before you can report it.
Affordable cover: From just R6.50 per month.
Fraud protection: Helps protect you against unauthorised transactions.
Convenient add-on: Can be added to your existing Mr Price Money account.
This insurance is underwritten by Guardrisk Insurance Company Ltd, a licensed non-life insurer in South Africa. For many shoppers, this is a low-cost way to reduce stress and financial risk if their card is lost or stolen.
Save Emergency Contacts
Keep the hotline number stored on your phone.
Also note down customer service email addresses.
Although losing a card is never fun, it doesn’t have to become a financial catastrophe. You can make sure that your lost or stolen Mr. Price card is blocked before thieves take advantage of it by taking prompt action, whether via the app, the hotline, or the Mr. Price store that is closest to you. To avoid more headaches, request a replacement as soon as possible, set up alarms, and take easy precautions.
Recall that you are only completely protected by South African law after reporting. Act today rather than tomorrow. Save the emergency hotline number (0800 212 535), bookmark mrpmoney.com, and maintain your financial safety in your own hands.
Stay calm, stay secure, and shop with confidence knowing you’re prepared.
