Applying for government-subsidised housing, like RDP or BNG homes, is an important step towards securing a safe and affordable place to live. But once you’ve applied, it’s natural to want to know: What’s happening with my application? How can I track my housing needs application?
In this article, we’ll explain clearly how you can check your housing application status in South Africa and what to do if you need help. Whether you live in Gauteng, the Western Cape, or anywhere else, you will find practical ways to track your application and stay informed.
Why Track Your Housing Application?
When you apply for government housing, your details are recorded in a database. However, because many people apply, it can take a while before your application is processed and approved. Tracking your application helps you:
Know the current status of your application.
Find out if your application needs more information.
Make sure your contact details are up to date.
Understand if you’ve been approved or if there are issues with your application.
Avoid missing important notices or deadlines.
Online Tracking Options
Technology makes it easier to track your application without having to travel or wait on the phone. Here are some simple online methods you can use:
1. Housing Subsidy System (HSS) Online
The Department of Human Settlements manages a national system called the Housing Subsidy System (HSS). You can visit their website at hssonline.gov.za and enter your South African ID number to check your application status.
This is a quick and secure way to see where your application stands.
2. Municipal Housing Database
Some municipalities have their own online portals where applicants can check their status. For example, the City of Cape Town offers a housing database portal. If you applied for housing through your local municipality, check their website or contact them to see if they have an online system.
3. Western Cape Government App
If you live in the Western Cape, you can download the Western Cape Government Services Mobile App on your phone or access it via computer. This app allows you to:
Check your housing needs application.
Update your personal details.
Receive notifications about your application.
Other Ways to Track Your Application
If you don’t have easy access to the internet, there are other options to track your housing needs application:
SMS Tracking
You can send an SMS to 44108 with your 13-digit ID number, followed by a space and your surname. This method works for quick status updates via mobile phones without internet access.
Call the Housing Hotline
The Department of Human Settlements runs a toll-free number: 0800 146 873. Calling this number will connect you to officials who can assist with your housing application queries.
Visit Your Local Housing Office
Sometimes the best way to get detailed and personal help is to visit the housing office where you submitted your application. Staff there can explain your status, help you update your details, or clarify any problems.
Email Your Query
You can also email your question to housing@dpw.gov.za. Remember to include your full name, ID number, and a clear explanation of your query to get a prompt reply.
Provincial Housing Contact Numbers
If your application is delayed or you need to speak to someone directly, use these provincial contacts:
Gauteng: 011 355 4000
Western Cape: 079 769 1207 (Please Call Me)
Eastern Cape: 043 711 9901 / 2 / 3
KwaZulu Natal: 033 392 6400 or 033 336 5300
North West: 018 388 5403
Limpopo: 015 284 5000
Northern Cape: 053 830 9422
Free State: 051 405 3883
Mpumalanga: 013 766 6087
Understanding Your Application Status Codes
When checking your application online or through the office, you may see a status code. These codes explain what stage your application is at:
| Code | Meaning |
|---|---|
| 1 | Verified / Received |
| 2 | Submitted for Approval |
| 3 | Selected for Approval |
| A | Approved |
| S1 | Declined – Budget Issue |
| S10 | Duplicate ID |
| S13 | Invalid Spouse ID |
| S14 | Failed Deeds Search |
| S17 | Application on Hold |
| S20 | Suspended |
| A3 | Approved but Not Allocated |
| S32 | Declined – Applicant Deceased |
If you see a code you don’t understand, it’s best to ask at the housing office or call the hotline for explanation.
Tips to Keep Your Housing Needs Application on Track
Keep Records: Always keep your application reference number, the date you applied, and any letters or SMS messages you receive.
Note Contacts: When you speak to officials, write down their names and what they told you.
Update Details: If your phone number, address, or marital status changes, update these details immediately with your local housing office.
Be Patient: Government housing projects can take time, but staying informed helps you avoid delays.
Check also: How to Check Your RDP Housing Waiting List Status
Tracking your housing needs application is important to stay informed and avoid missing out on a valuable opportunity. Use the online systems, SMS, or visit your local office to keep up to date. If there are any problems with your application, don’t hesitate to ask for help using the contact numbers provided.
Government-subsidised housing can be life-changing, and by staying on top of your application, you bring yourself one step closer to a new home.
