SASSA grants are vital for millions of South Africans who depend on them to support their families and meet basic needs. Unfortunately, scammers and fraudsters sometimes try to steal these grants by tricking or stealing from beneficiaries. If you suspect fraud or scams involving your SASSA grant, it is very important to act quickly and report it through the correct channels.
This guide will help you understand how to report SASSA fraud or scams and what steps to take to protect your money and identity. Whether it’s someone using your details to claim your grant or trying to trick you into giving away personal information, you can stop them by reporting the issue properly.
Step 1: Report Directly to SASSA
The first and most important step is to report the fraud directly to SASSA as soon as you notice something wrong.
How to report to SASSA
Call the SASSA Fraud and Grants Hotline: This is a toll-free number, so you won’t pay for the call. Dial 0800 60 10 11 and follow the instructions to report your case.
Visit a SASSA office: If you prefer to speak to someone in person, you can go to your nearest SASSA office. Remember to bring your ID card and your registered phone number that you use for your grant.
What to tell SASSA
When you report, give as many details as you can. For example:
When you noticed the fraud or scam.
What exactly happened.
Names or numbers of the people involved (if you know).
Any suspicious calls, messages, or emails you received.
SASSA will then verify your identity to ensure the report is genuine. They will also block the scammer’s access to your grant to stop further theft. After that, they will guide you on what to do next to try and recover your grant money.
Step 2: Report to the Post Office if Your SASSA Card or Banking Details Are Compromised
Many SASSA beneficiaries receive their grants through the Post Office, either via a SASSA card or a bank account linked to their grant.
If you think someone has stolen or compromised your SASSA card or banking details, you must also report the fraud to the Post Office.
How to report at the Post Office
Gather these important documents before you go:
A completed SASSA fraud affidavit form (available at SASSA or online).
A copy of your ID.
Your SASSA card (if you have it).
Take these documents to your nearest Post Office branch or send them by email to postbankfraud@postoffice.co.za.
The Post Office will block any fraudulent access to your grant funds and help you secure your account. This step is essential because it stops scammers from withdrawing money using your card or bank details.
Step 3: Report the Fraud to the South African Police Service (SAPS)
If you believe the scam is criminal — for example, if someone stole your identity or used your details to commit a crime — you should also report it to the police.
How to report to SAPS
Go to your local police station as soon as possible.
Bring all the information you have about the fraud, including:
Dates and times of suspicious activity.
Names or descriptions of suspects if you have them.
Any proof or documents related to the fraud.
This allows SAPS to open a criminal case and start an investigation. Taking legal action may help stop the scammer and prevent others from being victimized.
Step 4: Use the National Anti-Corruption Hotline for Anonymous Reporting
If you want to report fraud or corruption but don’t want to give your name, you can call the National Anti-Corruption Hotline.
The toll-free number is 0800 701 701.
This hotline is run by the Public Service Commission.
It accepts anonymous complaints about fraud, corruption, and misuse of public funds.
This is a good option if you feel unsafe or unsure about reporting directly to SASSA or the police.
Important Tips When Reporting SASSA Fraud
To make sure your report is helpful and protects your information, follow these tips:
Give as many details as possible: The more information you provide, the easier it is for authorities to investigate and take action.
Use official channels only: Always report fraud using official SASSA numbers or offices. Avoid sharing your details on social media or with people you don’t know.
Keep copies of all documents: Save any forms, emails, or receipts related to your reports.
Follow up: If you don’t hear back after reporting, call or visit again to check on the progress of your case.
Don’t share your personal details unnecessarily: Be cautious when receiving calls or messages asking for your ID or banking information. Confirm who you are speaking to before sharing anything.
Why Reporting SASSA Fraud Matters
By reporting SASSA fraud quickly and correctly, you help protect not only your own grant but also the system for everyone else who relies on these important funds.
Scams drain resources that are meant to help vulnerable families, and every report helps authorities catch criminals and stop these schemes from growing.
Your courage and action can make a real difference in the fight against SASSA fraud.
Check also: SASSA Grant-in-Aid for bedridden patients: How It Works and How to Apply
If you suspect fraud or scams involving your SASSA grant, don’t wait. Use the official SASSA hotline, visit your nearest SASSA or Post Office branch, report to the police if necessary, and consider the anti-corruption hotline for anonymous tips.
Protect yourself and your family by being alert and acting fast. Reporting fraud helps keep the system safe and ensures that grants go to those who truly need them.
