As of October 7, 2025, many South African Social Security Agency (SASSA) SRD R370 grant recipients are facing difficulties when accessing the SASSA SRD portal. Issues such as login failures, “declined” status, payment delays, and other errors have been reported, especially as users attempt to check their application status or update their personal information during the critical payment period. These challenges have been exacerbated by increased traffic on the portal and system maintenance, as well as errors in personal data or banking details.
The goal of this article is to provide practical, step-by-step solutions to help you quickly resolve these issues. Whether you’re struggling to log in, facing “pending” status, or having trouble with payments, we’ve outlined the most common errors and the best ways to fix them. Stay informed and proactive to ensure you receive your grant without unnecessary delays.
Common Portal Errors Identified
1. “Failed to Load” or “Site Not Available”
This issue occurs when the portal fails to load, often during periods of high traffic or server overload, particularly during payment weeks or system maintenance.
Fix:
Clear your browser cache.
Switch to a different browser or device.
Try accessing the portal in incognito mode.
Be patient and try again later if the issue persists due to traffic congestion.
2. “Status Not Found”
Users may encounter this message if there’s an issue with retrieving their application data from the SASSA system.
Fix:
Double-check the personal details you’ve submitted, such as your ID number, name, and date of birth.
If your details are correct, try accessing the portal again later, as it might be a temporary issue.
3. “Referred” or “Pending” Message Confusion
These messages indicate that your application is still under review. This can occur due to system overload or delays in processing the large volume of applications during peak periods.
Fix:
Be patient as SASSA reviews your application.
Regularly check your status.
Avoid submitting multiple applications, as this can cause delays.
4. Login or OTP Not Received
If you’re unable to log in or do not receive the One-Time Pin (OTP) required for verification, it’s likely due to an issue with your phone number or email address on file.
Fix:
Ensure your phone number and email are up-to-date and active.
Check your spam folder for the OTP.
If the issue persists, request the OTP again or contact SASSA support.
5. “Bank Verification Failed”
This message appears if SASSA cannot verify your bank details. It can happen if the banking information you’ve provided is incorrect, outdated, or doesn’t match the records SASSA has on file.
Fix:
Update your banking details on the SRD portal, ensuring that the bank account number and branch details are correct.
Double-check that your bank supports SRD R370 grant payments.
6. “Declined” with No Explanation
If your application is declined without any clear explanation, it could be due to factors such as exceeding the income threshold, already receiving other grants, or failing to meet eligibility criteria.
Fix:
Review the possible reasons for your decline.
Appeal the decision by submitting supporting documents through the SASSA appeals portal.
If the issue is related to income, make sure you meet the eligibility criteria for the grant.
Causes Explained
1. Server Overload Due to High Traffic
High traffic, especially during the payout cycle, can overload the portal, causing it to crash or become unresponsive. This is a common issue, particularly on dates when payments are scheduled.
Solution:
Try accessing the portal during off-peak hours (e.g., late at night or early in the morning) when traffic may be lower.
2. System Maintenance or Update Rollout
Regular system updates or maintenance can cause temporary outages or delays in processing applications, especially during peak times.
Solution:
Check for any scheduled maintenance announcements on the SASSA SRD website or social media channels.
If it’s during maintenance, wait for the portal to become available again.
3. Incorrect Personal or Banking Details
Inaccurate details such as your ID number, name, date of birth, or banking information can lead to errors like “status not found” or “bank verification failed.”
Solution:
Double-check your details on the portal and update them if necessary.
Ensure your bank account number and other payment information are correctly entered.
4. Network or Browser Cache Issues
Sometimes, cached data or network issues can prevent the portal from loading correctly or updating your application status.
Solution:
Clear your browser cache, use a different browser, or switch to a different device.
Alternatively, access the portal via a mobile app like GovChat or Moya for a smoother experience.
How to Fix Each Error (Step-by-Step)
1. Clearing Browser Cache or Switching Devices
Clear your browser’s cache and cookies to ensure you are loading the most recent version of the site.
Alternatively, use a different browser or device to access the portal, which might solve loading issues.
2. Using the SASSA SRD Website Alternatives
If the SRD portal is not working for you, try accessing your application via alternative platforms such as GovChat, WhatsApp, or the Moya app. These platforms can help you update your information or check your application status.
3. Updating Details Correctly on the SRD Portal
Log in to the SASSA SRD portal and carefully verify your personal information, including your banking details. Correct any errors in your profile and resubmit your application.
4. When and How to Contact SASSA Support
If your issues persist, contact SASSA for assistance.
Call the toll-free number: 0800 60 10 11 or email grantssupport@sassa.gov.za.
You can also use the online contact forms available on the SASSA website.
Prevent Future Errors
1. Keep Contact and Banking Details Updated
Ensure that your phone number, email, and banking details are up-to-date to prevent issues with communication and payment verification. Regularly check for updates or changes required on the SRD portal.
2. Check Payment Status Only on Official Channels
Always check your application status and payment updates through official channels. Avoid third-party websites that may be fraudulent and lead to incorrect information or delays.
3. Avoid Third-Party or Fake SRD Sites
Be cautious of scammers who may try to collect your personal information. Always use the official SASSA SRD website or approved platforms like GovChat or WhatsApp to access your information securely.
Related: SASSA Status Check: Website, App & WhatsApp (Official Links – 7 Oct 2025)
Facing issues with the SASSA SRD R370 grant portal can be frustrating, but most errors can be fixed with simple steps. Whether you are dealing with login issues, declined applications, or payment delays, following the outlined troubleshooting steps will help you resolve these problems quickly. Remember to keep your details updated, check your status regularly, and contact SASSA support when needed.
Stay patient during high-traffic periods, and always rely on official sources for updates and support. By taking proactive steps now, you can prevent future errors and continue to receive your grant without delays.
