Losing access to the phone number linked to your SASSA SRD application can cause serious problems. You may miss OTPs, payment updates, and important messages about your grant. That is why you should update your number as soon as possible using official SASSA channels. SASSA provides a dedicated SRD mobile number update page for this process.
Why updating your SRD number matters
Your cellphone number is an important part of your SRD profile. SASSA uses it for communication and for access-related steps on the SRD system. If you lose your phone or your SIM card stops working, you could struggle to receive grant-related messages or complete actions that require verification. The official SRD site also says that if the number you are using is not the same as the one used to submit the application, you should contact the SASSA call centre to update it.
Keeping your number up to date also helps reduce fraud risks. If your old number is still linked to your application after your phone is lost or stolen, someone else may try to access messages meant for you. SASSA has a separate page for reporting unauthorised cellphone number changes, which shows how seriously it treats this issue.
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How to update your SASSA SRD phone number
1. Use the official SRD mobile number update page
SASSA’s official SRD website has a page called “change your mobile number.” Start there if you need to replace the cellphone number linked to your SRD R370 application. To begin, enter your 13-digit South African ID number and follow the identity process on the page.
2. Enter your new cellphone number
Once you are in the update process, you will be asked to change the mobile number linked to your SRD application. SASSA notes that you may not use the same number as before. After entering the new number, follow the prompts to complete the request.
3. Complete OTP verification if prompted
SASSA’s online systems use OTP verification for contact detail changes. This means your new number must be active and able to receive SMS messages. If the system sends a One-Time PIN, enter it exactly as requested to confirm the update.
What to do if you cannot update the number online
If the online process does not work, contact SASSA directly. The official SASSA contact page lists the toll-free number as 0800 60 10 11. The SRD site also says applicants should contact the call centre when the current number is not the same as the one originally used to lodge the application.
When you call, keep your South African ID number ready. The agent may guide you on the next steps needed to verify your identity and update the number attached to your SRD application. SASSA’s contact page says the helpline can assist with what has happened to your application and with fraud reporting.
What if your number was changed without your permission?
If you suspect that someone changed the cellphone number on your SRD application without your consent, use SASSA’s official “unauthorised cell phone number change” page immediately. On that page, you submit your ID number and confirm that the number used for your SRD grant application was changed without your permission.
This step is important if your phone was stolen, your SIM was swapped, or you suspect fraud. After reporting it online, contact the SASSA helpline for extra support and to ask whether any further action is needed.
Important safety tips
Use only official SASSA websites when updating your SRD details. The safest options are the SRD website and the SASSA services portal. Avoid third-party websites or people who promise to update your number for you. SASSA provides free official channels for this process.
Also, make sure your new number is registered in your name and can receive SMS messages. That can make the update process smoother, especially if OTP confirmation is required. This is a practical recommendation based on how SASSA’s verification steps work online.
ALSO READ: Why Is My SASSA SRD Grant Still Pending? Key Reasons, Solutions, and What to Expect in 2026
FAQs
Can I change my SASSA SRD number online?
Yes. SASSA has an official SRD mobile number update page where applicants can start the number change process by entering their 13-digit ID number.
Can I use my old number again?
SASSA’s SRD update page says you may not use the same number as before during the number change process
What if I no longer have access to the old SIM card?
You should use the official SRD mobile number update page or contact the SASSA call centre for help. The SRD site specifically tells applicants to call the centre if the number they are using is not the same as the number used to lodge the application.
What number do I call for help?
SASSA lists 0800 60 10 11 as its toll-free number for grant information, application help, and reporting suspected fraud.
If you lost your phone, do not delay. Update the number linked to your SASSA SRD application as soon as possible using the official SASSA SRD number update page or the SASSA call centre. Acting quickly can help you keep access to important messages and reduce the risk of fraud on your application.
