The partnership between SASSA and Postbank ended on 30 September 2025, leaving many grant recipients asking: “Will my SASSA payments still come through?”
The answer is yes — your SASSA payments will continue. Grants will still be paid in October and beyond, even though the contract with Postbank has ended. You do not lose your grant, and you do not need to reapply.
However, there are changes affecting how and where some beneficiaries receive their SASSA payments. Many are unsure about cards, bank fees, cash withdrawals, and possible scams during this transition. This article explains what the end of the Postbank partnership means, what stays the same, what may change, and what you should do next.
What Ended Between SASSA and Postbank?
The agreement between SASSA and Postbank, known as a Master Service Agreement (MSA), officially ended on 30 September 2025.
Key points:
The contract ended — not the grants.
Postbank will no longer handle special services under the old agreement.
No new service provider has been appointed.
Beneficiaries who already receive grants via Postbank or a SASSA/Postbank card can still access their money.
The MSA ended due to a shift toward personal bank accounts, retail outlets, and reduced cash pay points.
SASSA stresses this is an administrative change, not a shutdown of grants.
Will My SASSA Payments Continue?
Yes. Your SASSA grant will still be paid even after the Postbank partnership ends.
SASSA confirms:
All grants will continue from October 2025 and beyond.
No reapplication or updates are required.
Your current payment method stays active, unless you choose to change it.
Postbank accounts and SASSA/Postbank cards remain valid.
Payments are now handled through the National Treasury system, banks, ATMs, and retail partners.
The transition is administrative, not a disruption of services.
Learn more: SASSA Confirms: Payment Dates Not Affected by Postbank Agreement Change
Who is Most Affected?
Approximately 3 million beneficiaries currently receive grants via Postbank services. Most will continue receiving payments as before. Some may eventually need to update their collection method, especially if they use:
Cash pay points
Older SASSA/Postbank Gold Cards
Rural Post Office or branch outlets
Any changes will be officially communicated with ample time for beneficiaries to adjust.
How Will I Receive My SASSA Payments Now?
All existing payment methods remain active. Your SASSA payments will continue through:
1. Personal Bank Account
Grants paid into your personal bank account (Capitec, FNB, Nedbank, Standard Bank, TymeBank, etc.) will continue without changes.
2. SASSA/Postbank Card
Your card remains valid. Withdrawals at ATMs and participating retail stores continue as usual.
3. Retail Stores and Merchants
Major retailers processing SASSA payments include:
Shoprite
Checkers
Boxer
Pick n Pay
Usave
Spar
4. ATMs
All major bank ATMs continue accepting SASSA/Postbank cards.
5. Post Office or Postbank Service Points
In areas where branches remain operational, beneficiaries can collect grants or receive card support.
No new payment provider has been appointed; payments continue through existing banks, ATMs, retailers, and the National Treasury system.
Changes for Cash Pay Points and Post Office Branches
Some beneficiaries who collected grants via cash pay points or Post Office branches may experience changes:
Most cash pay points were already phased out due to security risks, operational costs, and branch closures.
Beneficiaries may be moved to bank accounts, retail merchants, SASSA/Postbank cards, or remaining Postbank offices.
You do not need to update anything unless contacted by SASSA.
What Changes After October 2025?
Special Postbank services under the MSA have ended.
Some beneficiaries may be assigned new collection points if their current location closes.
Card replacements: Old “Gold” cards may be phased out by December 2026; only replace if lost, expired, or damaged.
Banking fees: No automatic new fees; official updates will be communicated directly.
Legal challenges by Postbank do not affect current payments.
Updated Grant Amounts from 1 October 2025
Several grants increase by R10 automatically:
Old Age Grant (60–74): R2 320
Old Age Grant (75+): R2 340
War Veterans Grant: R2 340
Disability Grant: R2 320
Care Dependency Grant: R2 320
Do I Need to Do Anything Now?
For most beneficiaries, no action is required:
No reapplication for your grant.
No need to change banks or open a new account.
No immediate card replacement unless necessary.
No visit to a SASSA office unless instructed.
Action is only needed if:
Your card is lost, expired, or damaged.
You want to switch to a personal bank account.
Your cash pay point or Post Office branch has closed.
SASSA contacts you directly about changes.
Avoid scams:
Do not share your ID, card, or PIN.
Do not pay anyone to “secure” your grant.
Only trust official SASSA communications.
Frequently Asked Questions (FAQs)
Will I still get my SASSA grant after Postbank ends?
Yes. Payments continue as before; your eligibility and dates are unaffected.Do I need to change banks?
No. Your current payment method remains valid unless you choose otherwise.Is my SASSA/Postbank card still working?
Yes. Only replace it if lost, expired, or damaged.Will October 2025 payment dates change?
No. Payments follow the usual schedule.Do I have to visit a SASSA office now?
Only if SASSA contacts you for updates.What if I collected at a Post Office or cash pay point?
You may be moved to a new collection method; SASSA will inform you.Will I pay new bank or ATM fees?
No. Any fee changes will be officially announced.What if someone asks me to replace my card immediately?
Ignore them. Only trust official SASSA updates.Did grant amounts increase from October 2025?
Yes. Several grants increased by R10 automatically.Who do I contact if unsure?
Helpline: 0800 60 10 11
Local SASSA office
Learn more: Escalating Issues When SASSA Offices Fail to Assist You
The end of the SASSA–Postbank partnership on 30 September 2025 does not affect your SASSA payments. Grants will continue to be paid in October and beyond, using the same collection methods you already use — whether through a personal bank account, SASSA/Postbank card, ATMs, retail stores, or remaining service points.
You do not need to reapply, change banks, or replace your card unless specifically instructed by SASSA. Any future changes, such as new collection points or card updates, will be communicated directly to beneficiaries in advance.
The key message is simple: your SASSA grant is safe, your payment schedule remains the same, and the recent administrative changes do not affect your access to funds. Always follow official SASSA updates and avoid unofficial messages or offers related to your grant.
