Waiting in long queues at Home Affairs can be a real headache. But now, things are getting easier. Thanks to a partnership between the Department of Home Affairs (DHA) and major South African banks, you can now apply for and collect your Smart ID or passport at selected bank branches in the Western Cape.
This service makes it quicker and more convenient to get your documents sorted – especially if you live near one of the participating bank branches.
How It Works
You first need to apply online through the eHome Affairs website. Once you’ve filled in your information and made your payment through your bank’s internet banking service, you can book an appointment at a bank branch near you.
At the bank, you’ll go through biometric registration – they’ll take your fingerprints and photo. Then, when your Smart ID or passport is ready, you can go back to the bank to collect it. No need to go to a Home Affairs office at all!
Banks That Work with Home Affairs in the Western Cape
Let’s break down which banks and branches offer this service in the Western Cape.
1. Standard Bank Branches
Standard Bank has two branches in Cape Town that provide Home Affairs services:
Canal Walk Branch – Century City, Cape Town
Mitchell’s Plain Promenade – Cape Town
These branches are equipped with DHA kiosks where you can submit your biometrics and collect your Smart ID or passport.
2. Absa Branches
Absa offers the service at two key locations in the Western Cape:
Stellenbosch – Western Cape
Towers Branch – Cape Town
These branches are especially helpful for those living in central Cape Town or the Stellenbosch area.
3. FNB Branches
FNB clients can also enjoy this convenience at the following Cape Town location:
Greenpoint – Cape Town
This is a great option for those living in or around the Atlantic Seaboard and City Bowl.
4. Nedbank Branches
Nedbank has joined the effort with this Cape Town branch:
St George’s Mall – Cape Town
Right in the heart of the CBD, this branch is easily accessible via public transport.
Why This Is a Game-Changer
Getting your ID or passport used to mean standing in queues for hours. Now, with these bank partnerships, you can:
Save Time: No more long lines or repeated visits.
Avoid the Stress: Make your appointment online and show up at your chosen time.
Enjoy Convenience: Choose a bank branch close to work or home.
This system is especially helpful for busy parents, workers, students, and pensioners who can’t afford to waste a whole day.
What You Need to Do
Go to ehome.dha.gov.za.
Register an account and fill in your Smart ID or passport application.
Pay the fee using your bank’s online service.
Book an appointment at a participating bank.
Go to the bank at your appointment time for biometric registration.
Wait for a notification (SMS or email) that your document is ready for collection.
Important Tips
Bring your confirmation slip and original ID/passport when going for biometrics.
Make sure to arrive on time for your appointment.
Check with the branch before you go, as appointment slots can fill up quickly or services may change.
Why It’s Still Important to Plan Ahead
Even though this new system is faster, it’s always a good idea to plan early. If your ID or passport is about to expire, start the process a few months ahead of time. This gives you enough time in case of delays.
Contact Your Bank Beforehand
Not all bank branches offer this service. Some locations may also stop temporarily for system upgrades or staffing issues. Always call ahead or check the bank’s website to confirm:
Availability of appointments
Operating hours
What documents you need to bring
Check also: List of Banks Where You Can Collect Your Smart ID or Passport in Kwa Zulu Natal
The new DHA and bank partnership is a welcome change for Western Cape residents. Whether you bank with Standard Bank, Absa, FNB, or Nedbank, chances are there’s a branch near you that can help with Smart ID and passport applications.
Say goodbye to long queues and hello to smart banking solutions.
