The Road Accident Fund (RAF) is a vital public entity in South Africa, offering financial compensation to victims of road accidents. Whether you need to lodge a claim, follow up on an existing one, or simply seek information, knowing the RAF contact details is crucial. This guide provides comprehensive information on how to contact the RAF, including phone numbers, email addresses, office locations, and their WhatsApp number for more convenient communication.
Overview of the Road Accident Fund (RAF)
The RAF was established to provide compensation to individuals who suffer injuries or loss due to road accidents caused by negligent driving in South Africa. Funded by a levy on fuel purchases, the RAF covers medical expenses, loss of earnings, funeral expenses, and general damages for pain and suffering. Its mission is to provide effective, transparent, and equitable compensation to road accident victims while promoting safer road use throughout the country.
RAF Contact Details
To efficiently reach out to the Road Accident Fund, it’s essential to use the appropriate contact channels based on your needs. Here are the primary RAF contact details:
RAF Phone Numbers
- General Enquiries:
- Phone Number: 0860 23 55 23
- Alternative Number: 012 649 2000
- Claims Department (Check Claim Status or General Claim Enquiries):
- Phone Number: 0860 23 55 23
- Email: csc@raf.co.za
- Customer Service Centre:
- Phone Number: 0860 23 55 23
These phone numbers are available during office hours and can assist with a range of enquiries, from general questions to specific claim-related issues.
RAF Email Addresses
- General Information and Enquiries: info@raf.co.za
- Claims Status Enquiries: csc@raf.co.za
- Complaints: complaints@raf.co.za
- Media Enquiries: media@raf.co.za
Using these email addresses, you can send detailed questions or concerns to the relevant department within the RAF.
RAF Website and Social Media
- Website: www.raf.co.za
The RAF website is a valuable resource for information on submitting claims, types of claims, and other services. - Social Media Channels:
- Facebook: Road Accident Fund
- Twitter: @RAF_SA
- Instagram: @RAF_SA
The RAF’s social media platforms are great for staying updated on news, changes, or announcements from the Fund.
Road Accident Fund WhatsApp Number
For added convenience, the RAF has a dedicated WhatsApp number, allowing users to send messages directly for enquiries. This can include checking the status of a claim, requesting forms, or getting information on how to lodge a claim.
- RAF WhatsApp Number: 0860 23 55 23
This number also serves as the general enquiries line and provides an alternative communication method through WhatsApp, making it easier for users to get immediate responses during office hours.
Where to Find RAF Offices Across South Africa
The RAF operates several regional offices across South Africa, ensuring accessible service to all citizens. Here are the key RAF offices:
RAF Regional Offices
- Pretoria Head Office:
- Address: 420 Witch-Hazel Avenue, Eco Glades 2, Centurion, Pretoria
- Phone: 012 649 2000
- Johannesburg Office:
- Address: 12th Floor, Hill on Empire, 16 Empire Road, Parktown, Johannesburg
- Phone: 011 493 9900
- Cape Town Office:
- Address: Letterstedt House, c/o Main and Campground Roads, Newlands, Cape Town
- Phone: 021 526 7400
- Durban Office:
- Address: The House of Pendlebury Park, 83 Jan Hofmeyr Road, Westville, Durban
- Phone: 031 366 2700
- East London Office:
- Address: 4 Commercial Road, Arcadia, East London
- Phone: 043 705 9300
- Polokwane Office:
- Address: Suite 401, 4th Floor, Standard Bank Centre, 77 Hans van Rensburg Street, Polokwane
- Phone: 015 299 9200
These offices are strategically located to cover all regions in South Africa, providing support and services to road accident victims. It is advisable to contact the office directly to schedule an appointment.
Finding the Nearest RAF Office
To locate the nearest RAF office, visit the official RAF website and use the “Find an Office” feature. This tool will provide the address, contact details, and directions to the closest RAF office based on your current location.
Services Provided at RAF Offices
Each RAF office offers a variety of services, including:
- Claim Lodgement: Assistance in submitting new claims with the required documentation.
- Claim Status Enquiries: Helping individuals check the progress of their claims.
- Information and Guidance: Providing details on RAF services, eligibility criteria, and more.
- Dispute Resolution: Facilitating discussions and resolving disputes between claimants and the RAF.
It’s always recommended to call ahead and book an appointment before visiting to ensure prompt service.
Download Claim Forms: Road Accident Fund Claims Forms
Steps to Lodge a Claim with the RAF
Lodging a claim with the RAF involves several steps:
- Collect All Necessary Documentation: This includes the police report, medical records, affidavits, and any other relevant documents.
- Complete the RAF Claim Form (RAF 1): This form is available for download on the RAF website or can be picked up at any RAF office.
- Submit the Claim: Claims can be submitted in person at any RAF office or via email to csc@raf.co.za.
- Receive Acknowledgment: The RAF will confirm receipt of the claim and provide a reference number for future correspondence.
- Follow Up on the Claim: Use the RAF contact details, including the WhatsApp number, to check the status of your claim.
Remember to file your claim as soon as possible after the accident, as there are specific time limits for lodging a claim.
Read More: Road Accident Fund Claims Process in 2024
Frequently Asked Questions (FAQs) about the RAF
Q: What does the RAF cover?
A: The RAF covers medical expenses, loss of income, loss of support for dependents of deceased victims, and general damages for pain and suffering in cases of serious injury.
Q: How long does it take to process a claim?
A: Processing times vary based on the complexity of the claim. Some may take several months, while others could take years.
Q: Can I claim on behalf of a deceased relative?
A: Yes, dependents can file claims for loss of support if a loved one passes away in a road accident due to another driver’s negligence.
Q: What can I do if my claim is rejected?
A: If your claim is rejected, you have the right to appeal or request a reconsideration. The RAF office can guide you through this process.
The Road Accident Fund (RAF) is a critical support system for road accident victims in South Africa. By understanding the RAF contact details and knowing how to access their services, you can navigate the claims process more efficiently. Utilize the contact numbers, WhatsApp service, email addresses, and office locations provided to ensure you receive the necessary assistance and compensation.
By following this guide, you will be well-prepared to communicate effectively with the RAF and make the most of the support available to you.