MEDIA STATEMENT
REPLACEMENT OF SASSA GOLD CARDS DOES NOT STOP TODAY
20 MARCH 2025
Social grant beneficiaries that have not yet gotten their Postbank black cards should not be concerned that they will no longer be able to replace their cards. The replacement of SASSA gold cards with Postbank black cards does not stop today, 20 March 2025; the replacements of the cards continues.
The South African Social Security Agency (SASSA) and Postbank would like to reiterate that the SASSA gold card will stop working after today, 20 March 2025.
Therefore, all SASSA beneficiaries using gold cards who have not migrated to Postbank black cards are urged to continue visiting Postbank sites at Shoprite, Checkers, Usave, Pick n Pay, Boxer, and Spar to change as soon as possible. They can also dial *120*355# to find places where they can replace cards.
The programme to migrate to Postbank black cards has not stopped, only the SASSA gold card will stop working after today.
SASSA and Postbank would like to assure beneficiaries that they will receive their grant even if they have not yet migrated, but through an alternative payment method at Post Office counters.
ISSUED BY SASSA AND POSTBANK
Frequently Asked Questions (FAQs) About the Replacement of SASSA Gold Cards
Q: Will my grant be stopped if I haven’t completed the Replacement of SASSA Gold Cards?
A: No, your grant will still be paid. However, you will need to collect it from a Post Office counter until you replace your old card.
Q: Where can I complete the Replacement of SASSA Gold Cards?
A: You can visit Shoprite, Checkers, Usave, Pick n Pay, Boxer, or Spar. Alternatively, dial *120*355# to find the nearest site.
Q: Is the Replacement of SASSA Gold Cards free?
A: Yes, there is no cost to replace your card. The process is entirely free.
Q: What happens if I lose my new Postbank black card after completing the Replacement of SASSA Gold Cards?
A: If you lose your new card, you will need to visit a Postbank replacement site to request a new one. The process will require identity verification.
Q: How long does it take to complete the Replacement of SASSA Gold Cards?
A: The replacement process is done on the same day at designated Postbank sites and retail partners. Once verification is completed, beneficiaries receive their new Postbank black card immediately.
Q: Can I send someone else to replace my SASSA gold card on my behalf?
A: No, the cardholder must be present to complete the Replacement of SASSA Gold Cards. You will need to bring your valid South African ID for identity verification.
Q: Can I still withdraw my grant from ATMs and retail stores after completing the Replacement of SASSA Gold Cards?
A: Yes, once you receive your Postbank black card, you can withdraw your grant at ATMs, participating retailers, and selected banking points.
Q: Will I be able to use my new Postbank black card for purchases?
A: Yes, the Postbank black card works like a regular debit card and can be used for withdrawals, purchases, and payments at selected stores.
Q: What documents do I need for the Replacement of SASSA Gold Cards?
A: You will need:
- Your South African ID (Green ID book, Smart ID, or Temporary ID certificate)
- Your current SASSA gold card (if available)
Q: I live in a rural area. How can I access the Replacement of SASSA Gold Cards?
A: If you live in a remote or rural area, dial *120*355# to find the nearest Postbank replacement site. SASSA is also working on mobile units to assist beneficiaries in rural areas with card replacements.
Q: What if my SASSA gold card is expired? Can I still replace it?
A: Yes, even if your SASSA gold card has expired, you can still complete the Replacement of SASSA Gold Cards at designated sites. Your expired card will no longer work, but you will be issued a new Postbank black card.
Q: What should I do if I experience issues with my new Postbank black card?
A: If you experience any issues with your Postbank black card, you can visit a Postbank branch, call Postbank customer service, or visit the nearest SASSA office for assistance.
Q: Can I use my Postbank black card for other banking services?
A: Yes, the Postbank black card can be used for banking transactions like deposits, withdrawals, and transfers at selected locations.
The Replacement of SASSA Gold Cards ensures that beneficiaries continue receiving their grants without disruptions. If you have not yet replaced your card, visit Shoprite, Checkers, Usave, Pick n Pay, Boxer, or Spar, or dial *120*355# for assistance today.
Learn More: SASSA Home Visit Programme for Card Switching: How to Book and Qualify
Dial *120*355# to find the nearest site for the Replacement of SASSA Gold Cards today.
