MEDIA STATEMENT
SASSA WELCOMES SARB’S DECISION TO ALLOW CONTINUED USE OF THE GOLD CARD
28 March 2025
The South African Social Security Agency (SASSA) is pleased to announce that the South African Reserve Bank (SARB) has decided to allow beneficiaries to continue using their SASSA Gold Cards until all cards are successfully replaced.
This decision follows several discussions between SASSA and Postbank regarding various issues, including alternative payment options for beneficiaries who have not yet switched to the Postbank Black Card.
The choice made by SARB is in the best interest of all beneficiaries, ensuring their safety and granting them continued access to their social grants. It is designed to ease any potential concerns, ensuring a smoother transition during this time.
The Acting Chief Executive Officer of SASSA, Mr. Themba Matlou, expressed his support for this decision and acknowledged the importance of the resolutions taken by banking authorities such as SARB. He urged all Gold Card holders not to delay and to promptly change their cards to the Postbank Black Card.
“We strongly encourage our beneficiaries to take advantage of this opportunity and not wait until the last minute, as doing so may lead to unnecessary delays and inconvenience. From the outset, we have been listening closely to the concerns of our beneficiaries, and we fully understand their frustrations. We hope this will motivate you to act promptly and change your card,” said Mr. Matlou.
For media inquiries, please contact: Paseka Letsatsi, SASSA Spokesperson | Tel: 082 883 9969
Related: SASSA Social Grant Payment Dates for April 2025
FAQs (Frequently Asked Questions)
1. Why am I still able to use my SASSA Gold Card?
A: SARB has allowed the continued use of the Gold Card until all beneficiaries have successfully replaced their cards. This is to ensure that there is no interruption in access to social grants while you transition to the Postbank Black Card.
2. What do I need to do to replace my Gold Card?
A: Beneficiaries need to visit Postbank branches to replace their Gold Cards with the new Postbank Black Card. Ensure that you bring your identification documents and any other necessary paperwork to make the process smoother.
3. Will I face any disruptions in receiving my grant if I don’t replace my card?
A: While you can still use your Gold Card during this extended period, we strongly encourage you to replace it as soon as possible to avoid any disruptions. Failure to do so may result in difficulties accessing your funds in the future.
4. How long do I have before I need to replace my Gold Card?
A: You should aim to replace your Gold Card as soon as possible. While SARB has allowed for its continued use, we advise you not to wait too long, as this could result in delays or inconvenience.
5. Where can I get help if I’m struggling to replace my card?
A: SASSA has set up various support channels to help beneficiaries with the transition. You can contact SASSA customer service, visit your nearest Postbank branch, or access information online for guidance.
6. What should I do if I haven’t received my Postbank Black Card yet?
A: If you have not yet received your Postbank Black Card, please visit your nearest Postbank branch or contact their customer support to inquire about your card’s status and to ensure a smooth replacement process.
7. Is there any cost involved in replacing my Gold Card with the Postbank Black Card?
A: The card replacement process should be free of charge. Please verify with Postbank for any potential fees that may apply in your specific case.
