PAXI has revolutionized parcel delivery with its easy-to-use, affordable, and reliable service. Whether you need to send a gift, a package, or an important document to a family member or friend, PAXI provides a streamlined process that makes parcel delivery hassle-free. The service uses PAXI Points to offer store-to-store delivery solutions, ensuring the safe, timely, and cost-effective transfer of parcels.
This guide will walk you through how PAXI works, the costs associated with using their service, what you need to send or receive a parcel, and other important details such as prohibited items and insurance options.
How PAXI Works: Step-by-Step Guide
PAXI’s process for sending and receiving parcels is designed to be as simple as possible, enabling users to easily manage their deliveries. Below is a step-by-step guide on how the service works.
Step 1: Find a PAXI Point
The first step is to locate your nearest store. PAXI Points are designated stores or locations where you can drop off or pick up your parcels. These points are spread across a wide network, making it easy for users to access them. You can find your nearest PAXI Point through their website or mobile app.
Step 2: Buy a Bag
Once you’ve located a PAXI Point, you need to select the appropriate bag for your parcel. PAXI offers different sizes depending on the type of items you wish to send and the urgency of the delivery.
- Standard Bag: Measures 45 cm in width and 37 cm in height. It can carry parcels weighing up to 5 kg.
- Large Bag: Measures 64 cm in width and 51 cm in height, with a weight capacity of 10 kg.
After choosing the right bag, you can purchase it at the PAXI Point. Each bag also comes with different delivery time options, which will impact the cost.
Step 3: Provide Information
Once you have your bag, you need to provide both your details and the recipient’s details. This typically includes:
- Sender’s information: Your name, contact details, and ID number.
- Recipient’s information: Name, contact details, and a PAXI Point where they will collect the parcel.
Providing accurate information ensures that the parcel can be properly tracked and delivered to the right location.
Step 4: Track Your Parcel
PAXI offers a range of tracking options to keep you informed about your parcel’s status. You can track your parcel via:
- Website: Log into the website to view your parcel’s current location and delivery progress.
- SMS Updates: PAXI sends SMS updates to inform you of key events during the delivery process.
- WhatsApp: You can also receive updates via the WhatsApp channel, which offers real-time tracking information.
Tracking your parcel is an important feature, as it helps ensure that the item is progressing through the delivery stages without issues.
What Does It Cost to Send a Parcel with PAXI?
One of the key reasons it stands out is its affordable pricing model. The cost depends on the size of the bag and the delivery speed chosen. Here’s a breakdown of the prices:
Standard Bag Pricing (Maximum weight: 5 kg)
- 7 – 9 Business Days: R59.95
- 3 – 5 Business Days: R109.95
A standard-sized pillow can fit into this type of bag.
Large Bag Pricing (Maximum weight: 10 kg)
- 7 – 9 Business Days: R109.95
- 3 – 5 Business Days: R139.95
Two standard-sized pillows can comfortably fit inside this larger bag.
The delivery times mentioned above allow for flexibility. If you need your parcel delivered faster, you can opt for the quicker 3 to 5 business-day service for an additional fee. Alternatively, if you’re not in a rush, the 7 to 9 business-day service offers a more budget-friendly option.
What Do I Need to Send or Receive a Parcel?
To use the service, there are a few requirements for both sending and receiving a parcel:
To Send a Parcel:
- Your parcel: Ensure your item is properly packed within the bag.
- Receiver Information: Have the recipient’s contact details and their preferred Point for collection.
- Your ID Document: A valid ID document is required to verify your identity when sending a parcel.
To Receive a Parcel:
- Your ID Document: The same ID used during the sending process is required to pick up the parcel.
- Pin: After sending a parcel, you will receive a PAXI pin via SMS, which you will need to show when collecting the parcel.
- Collection: Ensure you go to the correct PAXI Point as mentioned during the parcel’s tracking or as specified in the notification.
Prohibited Items
You cannot send the following items:
- Fragile Items (such as glass or ceramics)
- Fluids / Liquids
- Narcotics / Drugs
- Prescription Medication
- Travelers Cheques
- Human Remains / Ashes
- All Dangerous Goods (e.g., explosives, gas)
- Clinical/Biological Samples
- Pornography
- Perishable Items
- Flammable Goods
- Bullion / Diamonds
- Live Animals
- Cash
- Firearms / Explosives
- Dry Ice
- Tobacco
- Cell Phones / Tablets / Laptops
It’s crucial to avoid packing any of these prohibited items to ensure that your parcel can be processed without delays.
Returning Your Parcel
If you need to return an item to a business that supports PAXI, the process is simple and cost-effective. PAXI offers a token system for returns:
- Receive a PAXI Token: If you made a purchase from a participating business, you will receive a 13-digit PAXI token code, beginning with the letter “T.”
- Find a PAXI Point: Visit your nearest PAXI Point.
- Buy a Token Bag: For just R5, purchase a special PAXI Token Bag.
- Pack and Return: Seal your return items in the bag and present the PAXI token and your ID document to send the parcel back to the business.
The token system ensures that no address needs to be remembered or written down, as the token automatically directs the parcel to its correct destination.
Parcel Insurance
The service offers parcel insurance to protect the value of your items in case of loss or damage during the delivery process. The standard insurance covers parcels up to R500. However, if you are sending higher-value items, you can purchase additional insurance. The options are:
- R10 for up to R2500 cover
- R20 for up to R5000 cover
Make sure to activate your insurance within 7 days from the date of purchase, as this is the timeframe within which claims can be filed. In case of a claim, you can contact customer support via WhatsApp at +27 21 010 1574.
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By choosing the right bag, providing accurate information, and understanding the pricing and prohibited items, you can ensure that your parcels are sent safely and reliably. Additionally, PAXI’s insurance options provide added peace of mind for valuable items. This service is a convenient solution for anyone looking to send or receive parcels across South Africa.
